Job Description
NeoXam Australia is expanding! Following the launch of our Sydney office in **** and our new Melbourne office in ****, we are looking for an experienced and motivated Technical Support & Cloud Consultant to join our growing team. In this role, you'll support our APAC clients, presales, and services team, while working closely with our global R&D; experts. The position is based in either Sydney or Melbourne, offering an exciting opportunity to be part of NeoXam's continued growth in the region.
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The candidate will join the APAC team of experienced consultants to support and optimise NeoXam solutions, working closely with a senior support member in Melbourne as well as the support teams in Singapore and India:
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NeoXam DataHub: the most comprehensive, efficient and customizable solution for centralized data management available on the market. The solution acts as a hub, a central repository and a user-oriented data management tool for data used or produced by financial institutions.
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NeoXam IBOR: a uniquely independent and flexible Investment Book of Record, designed to provide Asset Managers with a single, comprehensive, and robust source of continuously up-to-date positions, valuations and forecasts, with increased quality, under multiple views.
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NeoXam Impress: an integrated solution for performance, attribution and reporting packs; flexible calculation methodologies including Modified Dietz, Brinson-Fachler; customizable workflows & templates to generate reports in corporate color themes, based on graphics and content; GIPS compliance. The solution could be standalone or connected to NeoXam Datahub & IBOR.
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NeoXam ARO: a flexible,



scalable framework that adapts to changing market conditions, shortens implementation time, and enables rapid data adoption. More than just reconciliation, ARO is a comprehensive platform for total data control.
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Your Missions n
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Be the liaison of the software development teams located in the companies HQ in France, and to manage APAC support
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Be with his/her team, the first technical point of contact for NeoXam's clients in APAC and provide product support expertise.
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Be the technical support for the sales consultancy team in the sales phase, and to consultancy team during the project implementation phase.
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Managing the internal copies of the client environments
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Performing the first level of analysis: anomalies, technical evolutions, reproduction of problems
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Be responsible to solve client issues from the first analysis and reproduction to the development of a software fix in Java and the management of support tickets.
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Be responsible with the software support team to document Datahub knowledge and features from a software support point of view.
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Manage the day-to-day work of the APAC Support service (taking over recent support tickets, participating in conference calls,



relationship with other teams...).
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Manage performance optimisation request from Customer or Project in link with R&D; team if required.
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Monitors and manages cloud resources and performance to ensure they are meeting production goals.
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Troubleshoots issues with cloud-based solutions and services, and implements enhancements and fixes when necessary.
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Plan and implement the migration of data and other information to the cloud
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Be part of Cloud discussion and customer migrations.
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Manage technical installation or upgrade of the solutions.
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Your Profile n
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Engineering School, Degree / Master's degree or equivalent.
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4-6 years of working experience with Financial software implementation and/or support and IT Projects in the banking / financial industry.
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Knowledgeable in: XML APIs, Webservices (SOAP/REST), Web Application servers
(Tomcat/JBoss/Webphere),
Messaging, HMI SWING or SWT, OS (Unix and Windows), DBMS (Oracle, or SqlServe).
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Knowledgeable in development tools (Eclipse...) and the Scrum/Agile methodology.
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Knowledgeable in versioning tools like Git.
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Knowledgeable in Unix commands.
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Ability to do peer reviews and assess code.
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Ability to analyze, design and develop software with high operating constraints (robustness, performance, etc.)
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Independent, with own initiative and good interpersonal skills and are concerned about the quality of service provided
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Proactive and a real team player
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Fluent in English.
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#J-*****-Ljbffr

📌 Apac Technical Support & Cloud Consultant (Sydney/Melbourne)
🏢 NEOXAM
📍 Melbourne