Job Description
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Work from Home & Office in Devon Meadows
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Monday, Tuesday and Thursday
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Monday at office in Devon Meadows (7.30am start)
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We are a family owned Garden Maintenance and Landscaping business seeking an experienced customer experience / operations support person to co-ordinate our daily operations. This is a stand alone position, reporting to the Managing Director. The key priority for this role is customer service. This is a highly trusted and integral role in our business.
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Key tasks include:
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Respond to customer enquiries by text and email. Provide Daily Activity and Follow Up reports to the Managing Director.
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Answer diverted calls, screen calls and take messages for follow up. A work mobile will be provided.
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Job scheduling using Google Calendar. We will be moving to Service M8 in the near future.
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Confirm or reschedule bookings.
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Liaise with field teams, check status of jobs and communicate with the client.
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Review timesheets and notes on the days you work and follow up with the Managing Director.
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Follow up on feedback received from client and field teams. Ensure ongoing compliance with company policies and procedures.
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Prepare and Update Client Service Agreements.
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Co-ordinate and maintain HR and WHS documentation to meet compliance requirements.
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Set up and co-ordinate professional administration processes. (ie: record keeping, filing, timesheet management)
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Invoicing may also be required once processes have been set up.
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The successful candidate will:
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Be able to work independently, create and own this brand new position.
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Be super organised, adaptable and able to deal with the unexpected with patience and a professional approach.
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Be very customer first focused, strive to go above and beyond to deliver a positive service experience. Be able to act with a sense of urgency and priority.
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Previous experience in a Customer Service role, with scheduling experience an advantage. Office management, reception or personal assistant experience would be ideal.
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Have solid administrative experience, preferably in a small to medium business environment.
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Be tech savvy, with skills in Google Calendar, Email, Web based SMS, Scheduling Software, web based text messaging service (Service M8)
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Leadership qualities, supporting our Managing Director and field teams and making them accountable for their work and ensure they provide excellent customer service.
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Other requirements:
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Police check or ability to obtain before commencement at your own cost.
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NDIS Worker Orientation Module (on commencement).
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NDIS Worker Clearance Check (on commencement) at your own cost.
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We envisage this person to work 7.30am – 2pm on Mondays at the office (not negotiable as contact with onsite teams is required), 9.30am – 2.30pm on Tuesdays and Wednesdays from home and other days as required to meet business needs.
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