Job Description
Location:
South Yarra, onsite
Part-time:
4 set days per week
Reporting to:
Experience Team Lead
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We're looking for a
Technology Specialist
to take ownership of the technology, systems and technical problem-solving that keeps ANGRYchair running.
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This is not a traditional IT support role.
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We're looking for someone who is naturally good with technology, loves solving problems, can work things out quickly, and is comfortable taking responsibility for things they may not have seen before.
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You do not need to know everything already.
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You do need to be the kind of person who can look at a problem, investigate it, use ChatGPT or Claude, Google it, read documentation, test a few things, call one of our external specialists if needed, and keep going until the problem is resolved.
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One day you might be troubleshooting why an editor's Mac is running slowly.
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The next you might be researching replacement computers, improving the way our website gets updated, reviewing how we use AI safely, working through a HubSpot problem, checking our password and access setup, improving our LTO archive process, or coordinating with our external IT provider.
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The big goal is simple: make sure our team can work effectively and technical problems don't need to become the Founder's problems.
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You'll sit within our Experience Team, reporting to our Experience Team Lead, and work closely with our Data & Automation Engineer, who focuses more deeply on coding, integrations and automation.
What you'll own Technology and problem-solving n
You'll become the first person the team turns to when something technological isn't working properly.
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That might include:
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Troubleshooting Macs, monitors, printers, peripherals and everyday software issues
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Investigating hardware or performance problems affecting our editors and creative team
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Researching current computers, equipment and software
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Helping determine when technology should be repaired, upgraded, replaced or retired
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Coordinating with external IT providers such as CompNow and other technical specialists
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Identifying recurring problems and finding ways to stop them happening again
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You won't need to personally solve every technical issue. You will need to
own the outcome
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rather than simply passing problems on.
Business systems n
You'll help take ownership of the platforms and systems we use to run the business.
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This will include developing a strong understanding of systems such as:
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HubSpot
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Google Workspace
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Airtable
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Notion
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WordPress
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Frame.io
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Vimeo
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Our internal forms, tools and SaaS platforms
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You'll help keep these systems organised, usable and working together properly.
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You'll also look for bottlenecks and opportunities to improve how we use them.
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For example, if publishing a blog is taking too long, your job isn't simply to upload the blog.
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Your job is to understand
why it is taking too long and improve the process
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Systems improvement and automation n
You'll work closely with our Data & Automation Engineer to improve the way ANGRYchair operates.
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You'll need to be able to understand a workflow, identify where things are going wrong or wasting time, and work out what a better process could look like.
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Where deeper coding, APIs or automation are required, you'll build the solution together using tools such as n8n, Zapier, Snowflake and BigQuery.
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You'll often be responsible for defining the problem,



understanding the business need and making sure the final solution actually works for the team.
Cybersecurity and access n
You'll help ensure ANGRYchair uses technology safely and sensibly.
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This may include:
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Password management
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Passkeys and multi-factor authentication
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Account permissions and access
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User onboarding and offboarding
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Device security
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SaaS access
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AI security and data handling
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Backup procedures
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Vendor access
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General cybersecurity hygiene
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You are not expected to be a cybersecurity expert.
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You are expected to recognise when something needs deeper expertise, research the issue and engage the right external specialist where required.
AI and emerging technology n
AI is becoming an increasingly key part of how we work.
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You'll help ANGRYchair understand how to use AI tools effectively and safely.
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This could include:
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Evaluating new AI tools
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Helping establish safe and practical AI policies
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Understanding privacy, security and data risks
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Helping team members use AI more effectively
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Identifying repetitive work that technology could improve
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Working with our Data & Automation Engineer on AI-enabled workflows
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Keeping across relevant technology changes without chasing every shiny recent thing
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We're particularly interested in someone who already uses tools such as ChatGPT or Claude as part of the way they research, learn and solve problems.
Media technology, storage and archive n
Video Production comes with some specialised technology requirements.
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Over time, you'll develop a strong understanding of how our media and storage environment works, including:
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Media ingest
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File storage
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Backups
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LTO tape archive
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Archive retrieval and recovery
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Shared storage
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Drive and network performance
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Media workflows
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Equipment lifecycle
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You don't need to arrive knowing all of this.
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You need to be technically curious enough to learn it and eventually take ownership of it.
Documentation and business continuity n
A major part of this role is making yourself replaceable.
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We do not want key knowledge living inside one person's head.
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You'll be responsible for building and maintaining a useful internal knowledge base covering things such as:
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Systems maps
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Workflow diagrams
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Technical procedures
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Troubleshooting guides
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Vendor contacts
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Escalation pathways
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Hardware and software registers
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Access and permission structures
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Backup and recovery procedures
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Archive processes
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Important technical decisions and why they were made
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Onboarding and offboarding procedures
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"What do I do if this breaks?" guides
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Solve it once. Document it. Make the next time easier. Automate it where worthwhile.
What success looks like n
You are succeeding in this role when:
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The team knows who to go to when they have a technology problem.
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Technical issues are resolved quickly and reliably, and repetitive problems gradually disappear
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Changes, outages and new tools are communicated clearly and early across the team,



avoiding disruption to projects and deadlines
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HubSpot and our other business systems are properly understood and supported, and become easier to understand and use over time
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Technology decisions are researched properly before money is spent, and external providers are managed effectively
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Our cybersecurity and access practices are sensible and well maintained
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Systems and workflows become better documented, so key knowledge does not depend on one person
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Our use of AI and emerging technology becomes safer and more useful
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You regularly identify improvements we hadn't thought to ask for
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You'll probably be great at this if you... n
You'll probably be great at this if you...
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Are naturally curious about technology and how things work
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Love solving problems
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Are comfortable saying "I don't know yet, but I'll work it out"
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Can independently research and investigate unfamiliar problems
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Use AI tools intelligently as part of your problem-solving process
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Have broad technical knowledge rather than only one narrow specialisation
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Are confident working in a Mac environment
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Understand basic IT concepts without needing to be a hardcore IT engineer
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Can explain technical things in plain English
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Are comfortable dealing with suppliers and external specialists
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Can make recommendations rather than simply presenting information
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Are organised and follow problems through until they are actually resolved
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Notice inefficient processes and instinctively want to improve them
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Document things properly instead of keeping knowledge in your head
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Enjoy helping people and making their work easier
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Are comfortable balancing lots of different small and large problems
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Know when to keep investigating and when to bring in an expert
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Experience that would be useful n
You don't need experience in every one of these areas, but some exposure to the following would be valuable:
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Mac hardware and macOS
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Business IT support
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SaaS platforms
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Google Workspace
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CRM systems such as HubSpot
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WordPress or website administration
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Cybersecurity fundamentals
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Password managers and identity management
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Device management
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Networking fundamentals
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Backup systems
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Storage and file management
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AI tools
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Process mapping
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Documentation and knowledge bases
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Hardware procurement
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Working with external IT providers
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HubSpot and Project Management experience would be a huge plus, however not essential.
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Experience in a creative, media or video production environment would be helpful, but it is not essential.
What this role is not n
This is not a helpdesk role where you wait for tickets.
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It is not a hardcore engineering or coding role.
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It is not a video production technical role focused on cameras, lighting or production equipment.
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It is not a senior executive technology role.
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It is a hands‐on role for someone who can understand technology, take ownership, solve problems and continuously improve how a small business works.
ANGRYchair's Core Values n
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Smart, not Hard
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Razzle Dazzle
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We're Not Saving Lives Here
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Bloody Excellent
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Improve Continuously
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Focus on People
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If you're the kind of person who likes being handed a messy problem, working out what's actually going on, fixing it properly and then making sure everyone knows how it works next time, we'll probably get along very well.
#J-*****-Ljbffr

📌 Technical Specialist (Melbourne)
🏢 ANGRYchair
📍 Melbourne