Job Description
The Crown Clinic is seeking a warm, professional and highly organised Patient Liaison & Receptionist to join our Melbourne clinic in South Yarra. As the first point of contact for many of our patients, you will play an important role in creating a welcoming, organised and positive clinic experience from the moment a patient makes an enquiry through to their appointment. This is a front-of-house reception and administration role, suited to someone who enjoys working with people, is confident communicating with patients and can manage multiple priorities in a rapid-paced clinical environment.
n
Key responsibilities
n
Welcoming patients and providing a warm, professional reception experience
n
Answering incoming phone calls and responding to patient enquiries via email
n
Managing new enquiries
n
Managing the clinic diary and consultation bookings
n
Confirming appointments and following up with patients as required
n
Liaising with existing patients and assisting with general enquiries
n
Supporting the patient journey from initial enquiry through to treatment and follow-up
n
Managing correspondence and maintaining accurate patient records
n
Assisting with FUE booking administration, including confirmations, documentation, quotations, and follow-up appointments
n
Liaising with the Clinic Manager and wider team
n
About you
n
Previous reception, administration or customer service experience, ideally within a medical, cosmetic, healthcare or professional services environment
n
Excellent communication skills, both face-to-face and over the telephone
n
A warm, friendly and professional manner
n
Strong attention to detail and excellent organisational skills
n
The ability to multitask, prioritise and use initiative
n
Confidence working independently
n
Strong computer and technology skills
n
Excellent written English, spelling and grammar
n
A genuine interest in providing an exceptional patient experience
n
A friendly and professional working environment
n
Casual position, Monday–Thursday, approximately 9am–1pm, with some flexibility around hours
#J-*****-Ljbffr