Job Description
Randstad is seeking a Customer Service Officer in Melbourne to deliver first-contact support across phone, face-to-face, and digital channels for the local council. The role focuses on resolving inquiries efficiently and empathetically while logging interactions in Pathway CRM.
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Responsibilities include managing receptions, payments for council fees, and handling multiple channels like webchats, emails, and e-CRS forms, with adherence to safety and cash-handling protocols.
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📌 Multi-Channel Community Services Officer (Melbourne)
🏢 Randstad
📍 Melbourne
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