Job Description
MedNext is the next generation, cloud-based healthcare platform developed by Medical Wizard, a trusted Australian healthcare technology company with over 30 years of industry experience and 80+ major clients across Australia.
We support specialist clinics, private hospitals, and day surgeries with secure, high-performance systems that enable doctors and healthcare professionals to focus on what matters most, patient care.
As we expand our Sri Lankan operations, we are looking for a motivated and intelligent Junior Technical Support Engineer to join our growing team.
This is an excellent opportunity for a recent graduate or early-career IT professional to build a long-term career in international healthcare technology.
The Role
As a Junior Technical Support Engineer, you will provide first-level support to Australian healthcare clients using our Patient Management System (PMS).
Respond to client queries via phone, email, and remote sessions
Assist users with system navigation and workflows
Troubleshoot basic technical and product issues
Escalate complex issues to senior team members
Document issues clearly and accurately
Structured product training will be provided before you begin client-facing support.
Working Hours
This role requires working hours aligned with Australian Eastern Standard Time (AEST).
Specific shift details will be discussed during interviews.
Client Support
Provide remote support to Australian clinics and hospitals
Guide users through patient registration, appointments, billing, and reporting workflows
Communicate clearly and professionally in English




Maintain ownership of assigned tickets until resolution
Technical Troubleshooting (Junior Level)
Perform basic system checks and issue diagnostics
Assist with simple database validations
Escalate server or cloud-related issues appropriately
Learn structured troubleshooting processes
Contribute to internal knowledge base articles
Continuously build product and technical knowledge
What We're Looking For
Fluent spoken and written English
Confidence speaking with Australian clients
Clear, calm, and professional communication style
Technical Foundation (Entry Level)
Degree or diploma in IT, Software Engineering, Computer Science, or related field
Basic understanding of Windows environments
Basic SQL and database fundamentals
Understanding of networking basics
Cloud concepts (AWS knowledge is an advantage but not required)
Experience
0–1 year experience in IT support, SaaS support, or similar
Fresh graduates with strong communication skills are encouraged to apply
What We Offer
Work-from-home setup (all equipment provided)
Structured training program
Exposure to Australian healthcare systems
Explicit career growth pathway into Senior Technical Support, Product Specialist, Technical Consultant, or Team Lead roles
Be part of a stable, long-standing Australian company with 30+ years of success
What Success Looks Like in This Role
Clients feel supported and confident when speaking with you
Tickets are handled professionally and efficiently
You grow rapidly in product knowledge within 3–6 months
Escalations are well-documented and structured
You demonstrate reliability and accountability
#J-*****-Ljbffr

📌 Junior Technical Support Engineer (Melbourne)
🏢 MSL
📍 Melbourne