Job Description
Telstra Retail: Customer Service & Sales Consultant (Expression of Interest)
Employment TypePermanentClosing Date7 Oct :59pmJob TitleTelstra Retail: Customer Service & Sales Consultant (Expression of Interest)
Job Summary
As a Retail Sales Consultant, you are passionate about delighting Telstra's customers through outstanding customer service.
You achieve this by providing an exceptional in-store customer journey, and through your team-oriented approach you empower customers by identifying the products and services they need to transform their telecommunications experience.
Oppotunities available across these locations:
BELCONNEN
CANBERRA
GUNGAHLIN
TUGGERANONG
Woden
What You'll Be Doing:
Deliver Exceptional Customer Experiences:Help customers find the right products and services to suit their needs, ensuring their time at Telstra is a memorable one.
Be the Go-To Tech Expert:Stay up-to-date with the latest gadgets and services, offering informed guidance and solutions.
Achieve and Excel:Use your consultative selling skills to meet and exceed sales targets and KPIs, while keeping customers connected.
Collaborate and Contribute:Work closely with your team to create a welcoming environment where everyone is supported to achieve store goals.
Salary and Benefits:
Plus 12% Superannuation
Plus 10% Variable Remuneration**
**If you are eligible to receive Variable Remuneration, the eligibility, calculation and payment will be determined by theVariable Remuneration plan's rules (which we may change from time to time).




Plus 10% Variable Remuneration**the first 2 months guaranteed while you learn on board.
Generous Discounts:Enjoy30% off Telstra servicesand exclusive offers with over240 brands and partners.
Leave Options:Take advantage of16 weeks of paid parental leave, theTelstra Extra Day Off,gender affirmation leave,Cultural Leave,Blood Donor Leave, and the ability to purchase up to4 weeks of additional leave.
Training & Career Growth Opportunities:Access over17,000 learning programswith LinkedIn Learning, and develop your career with ourFuture Ready programdesigned to build on your skills and prepare you for your next step.
Flexibility:We offer flexible working hours and a supportive approach to parental leave—do it your way!
Recognition & Rewards:Benefit frommonthly performance rewardsand a range of recognition programs to celebrate your success.
Inclusive Culture:Join a diverse and inclusive team where everyone's unique perspective is valued and respected.
Is it You We're Looking For?
Great Communication Skills:You're a natural at connecting with people and making their day better.
Solution-Oriented Approach:You enjoy thinking on your feet and tailoring solutions for each customer.
Sales Drive:You're motivated to achieve (and exceed!) sales targets and KPIs.
Passion for Learning:You're eager to grow and develop your skills in a dynamic environment.
Resilience and Positivity:You have a can‐do attitude, even when things get busy.
Customer-Facing Experience:Previous experience is a plus but not required—bring your enthusiasm and we'll teach you the rest!
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