Job Description
ServiceNow ITAM SME
12-Month Contract
Location:Melbourne, Canberra or Adelaide
Work Model:Hybrid – 3 days office, 2 days home
We are looking for an experiencedServiceNow ITAM / Software Asset Management (SAM) SMEto support software asset governance, licensing, compliance and optimisation activities within a large‐scale technology environment.
Key Responsibilities
Managesoftware asset governance, compliance and entitlement managementwithin ServiceNow ITAM.
Supportsoftware vendor audits, including data preparation, Effective License Position (ELP) analysis, audit responses and risk mitigation.
Develop and maintainSAM policies, governance frameworks and processes.
Reconcile software deployments, entitlements, contracts and usage data to maintain accurate license positions.
Supportsoftware renewalsthrough license utilisation, contractual and future‐demand analysis.
Identify opportunities forlicense reclamation, re-harvesting, rationalisation and product consolidation.
DevelopAI SaaS spend visibilityreporting as a proof of concept.
Maintain ServiceNow ITAMsoftware content, publisher/product data and normalisation rules.
Monitor ITAM platform health, data quality, integrations and reporting.
ProduceEOL/EOS reportingto support cyber security and IT resilience activities.




Coordinate annual EOL/EOS data collection with product owners and consolidate lifecycle and remediation information.
Provide updated compliance and license position reports as required.
Identify opportunities to improveSAM processes, automation, reporting and overall business value.
About You
You will have:
Strong hands‐on experience withServiceNow ITAM / SAM.
Solid knowledge ofsoftware licensing, entitlements, contracts and compliance.
Experience supportingvendor audits and Effective License Position (ELP)analysis.
Strong understanding ofsoftware asset lifecycle management and optimisation.
Experience withsoftware reconciliation, normalisation and ITAM data management.
Ability to analyse licensing data and provide clear insights forrenewals and cost optimisation.
Experience withEOL/EOS management, reporting and governance.
Solid stakeholder engagement and communication skills.
Experience drivingprocess improvement, automation and reportingwithin SAM/ITAM environments.
Paxus values diversity and welcomes applications from Indigenous Australians, people from diverse cultural and linguistic backgrounds and people living with a disability.
If you require an adjustment to the recruitment process, including the application form in an alternate format, please contact me on the above contact details.
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📌 Servicenow Itam Sme (Melbourne)
🏢 Paxus Australia
📍 Melbourne