At LeavePlus, we're here to support the long‐term wellbeing of construction workers by delivering exceptional service and portable entitlements.
We live our values every day:
Here for Members, Empower our People, Thrive Together, Anticipate and Create
.
We're looking for a
Consultant - Member Support
who is passionate about helping people and delivering high‐quality, compliant outcomes.
This is a permanent opportunity based in our Melbourne office.
We offer a hybrid working arrangement and many benefits to our staff.
What you'll do
Resolve member enquiries with empathy, clarity, and professionalism.
Apply legislation, policies, and procedures to ensure accurate and compliant outcomes.
Meet service, quality, and experience targets.
Manage issues or complaints and elevate when needed.
Contribute positively to team culture and support continuous improvement.
What you'll bring
A friendly,



team-oriented approach to working with others.
A growth mindset and willingness to learn new systems and processes.
Strong problem‐solving skills and attention to detail.
Confidence to work independently and make sound decisions.
Excellent communication skills with a genuine passion for member experience.
What you'll need to have
Experience in a high‐volume, customer‐focused phones-based role.
Strong verbal and written communication skills.
Ability to work within compliance requirements and follow detailed processes.
Good time management and the ability to prioritise workloads.
Initiative and resilience when dealing with challenging situations.
#J-*****-Ljbffr

📌 Consultant - Member Support (Melbourne)
🏢 LeavePlus
📍 Melbourne