Support Analyst - Application Support & Configuration
At System C, we're on a mission to improve health and care outcomes through technology.
Our software supports government, social care and health organisations across the UK, Australia and New Zealand, helping professionals deliver connected, person-centred services that make a real difference to people's communities.
We're looking for a
Support Analyst – Application Support & Configuration
to join our growing Australia and New Zealand team.
This role offers an excellent opportunity for someone who enjoys combining customer interaction, application configuration and problem-solving in a fast-paced, purpose-driven environment.
About the role
As a Support Analyst, you'll play an important role in helping customers successfully implement, adopt and operate System C's social care solutions.
Initially, you'll support implementation and onboarding activities before transitioning into a dedicated support role as our regional customer base grows.
You'll work closely with customers and internal teams to configure solutions, investigate issues and ensure users receive a high-quality support experience.
What you'll be doing
Configuring System C applications to meet customer requirements
Supporting requirements gathering, testing, deployment and go-live activities
Diagnosing and resolving application incidents and service requests
Performing root cause analysis and supporting problem management activities
Maintaining configuration documentation, procedures and knowledge resources
Supporting software releases, application enhancements and configuration updates
Assisting with customer onboarding, training and knowledge transfer
Monitoring support queues and ensuring service levels are achieved
Collaborating with Product, Engineering, Professional Services and Support teams
Contributing to continuous improvement initiatives across the support function
What we're looking for




We're interested in people who combine solid customer focus with a methodical and analytical approach.
You'll ideally have:
Experience supporting enterprise applications, business systems or software platforms
Application configuration or administration experience
Strong troubleshooting and investigation skills
Experience supporting testing, implementation or deployment activities
The ability to understand business requirements and translate them into system configuration
Experience creating user guides, procedures or technical documentation
Experience working directly with operational users and customers
Experience within Social Care, Health Care, Human Services, Education or Government environments would be beneficial but is not essential.
System C provides an environment where people can learn, develop and make a meaningful impact.
We value collaboration, ownership, continuous improvement and integrity, and we're committed to helping our people grow while delivering technology that improves lives.
At System C, we believe great work happens when flexibility and collaboration come together.
All our roles are offered on a hybrid basis, with colleagues spending a minimum of two days each week in the office to connect, create, and grow together.
(Excludes associate and field-based roles).
We prioritise transparency in our job requirements and selection criteria, ensuring they are based solely on the essentials needed for effective job performance.
We consciously avoid assumptions that could skew our perception of a candidate's suitability for hire.
Our recruitment practices are designed to ensure that no applicant is unfairly disadvantaged by procedures or requirements that disproportionately affect protected groups without being essential for the job.
For every position, we develop a detailed job description and person specification.
This approach maintains our focus on the true demands of the role and the skills, experience, and qualifications necessary.
During interviews, we involve multiple interviewers where possible to further mitigate unintentional bias, thereby promoting a fair and equitable hiring process.
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📌 Support Analyst - Application Support & Configuration (Brisbane)
🏢 System C
📍 Brisbane