Job Description
About the Organisation
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Le Mans Entertainment is Australia's largest karting and entertainment venue. Located in Melbourne's South-East on a 23 acre site, the facilities include 4 separate karting tracks, an EPIC new 18 Hole Mini Golf Course, Arcade, Beer Garden, Sports Bar, Laser Tag, and the world's best free roam virtual reality Zero Latency.
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We sell fun and excitement and have an exciting opportunity to join the heart of our business - the Sales team!
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Being the first point of contact of the business and providing a professional tier 1 service, in this fast paced role you will:
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Understand all aspects of the business and retain detailed knowledge of the experiences we offer
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Sell our activities and assist guests in creating a day of fun
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Secure bookings from kids and adult parties to corporate and school groups
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Answer and return customer phone calls as well as respond to emails and enquiries made online in an efficient and timely manner
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Process payments and ensure all bookings are balanced
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Communicate with and follow up on any upcoming groups and parties to ensure they are organised for their event
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Check in and screen guests for their activities to ensure they meet the requirements of the activity
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Adhere to company processes and safety standards
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Enforce activity rules and restrictions prior to guest participation
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To be successful in this role, the key ingredients you must have are:
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Fantastic people skills and willingness to always provide a five-star guest service experience
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Welcoming, friendly and approachable nature
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Effective time management with the ability to multitask
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Excellent computer and phone skills with solid knowledge and experience
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Comfortable answering the phone and have an ability to call control
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Previous sales experience with the ability to up and cross sell
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Sense of urgency whilst maintaining accuracy
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You take ownership and work on continuous improvement
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Available outside of regular business hours, on weekends and during peak periods
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Well-presented
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Job advantages and perks:
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Advancement and Growth Opportunities
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Be part of a great team and Tier 1 business
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Staff incentives throughout the organisation
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Work in an environment where everyone has fun
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📌 Sales Consultant (Melbourne)
🏢 Le Mans Entertainment
📍 Melbourne