AIA Australia is seeking a General Manager, Customer to shape and lead the customer experience, engagement and wellbeing strategy.
You will champion a customer-centric culture and ensure the voice of the customer informs decision-making, delivering straightforward, personalised experiences that build trust and long-term value.
Reporting to the Chief Customer Operations and Claims Operations Officer, you will influence executive decisions, evolve AIA Embrace, and drive enterprise-wide customer outcomes
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