Job Description
Medical Receptionist – Psychology Practice (2 Part-Time Jobs, 1 in School Hours) Join a practice where your work makes a difference n
Many of the people who contact The Mind Body Practice are asking for psychological support for the first time. Our reception team makes that first contact calm, kind and easy, and keeps a busy practice running smoothly behind the scenes.
About us n
The Mind Body Practice is a psychology and allied health group practice in Bella Vista, in Sydney's Hills District. We have a team of 15 to 20 psychologists and allied health clinicians, and we work with children, adolescents, adults and families. The practice runs on clear systems (Halaxy and Microsoft 365), so every task has a written procedure and a checklist.
The positions n
We are recruiting two permanent part time receptionists to cover the front desk from Monday to Thursday, 9:30 am to 8:00 pm, and Friday, 9:30 am to 6:00 pm. There is no weekend work. We are flexible about how the hours are shared:
School-hours position (25 hours a week): n
Monday to Friday, 9:30 am to 2:30 pm. Opens the practice each day and finishes in time for school pickup.
Afternoon and evening position (about 25 hours a week): n
Monday to Thursday, 2:15 pm to 8:00 pm, and Friday, 2:15 pm to 6:00 pm. Closes the practice each day.
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Longer days: if you would prefer to work fewer, longer days (for example 9:30 am to 8:00 pm), tell us which days suit you.
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Once the two positions are filled, each person's days and hours are fixed in writing. Start date: as soon as possible.
What you will do n
Welcome patients and families, and answer phone, email and online enquiries warmly and professionally
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Book and confirm appointments, and help patients leave with their next appointments booked
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Offer cancelled appointments to people on the waitlist
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Take payments and process Medicare, private health and other funded claims
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Discuss unpaid accounts with patients privately and kindly, following the practice's procedures
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Keep patient records accurate and confidential
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Open or close the practice securely, depending on your hours
How we work n
Our reception team is at the heart of the practice. Every patient's experience starts at the front desk, and our clinicians rely on it every day. You will be fully trained and supported by the Director and a friendly team, and once you are settled, we trust you to run the desk your way within our procedures. We value your ideas too: if you can see a better way to do something at the front desk, we want to hear it. The practice is growing, with new clinicians joining and ongoing investment in our systems and our people.
About you n
Warm and professional, and someone who treats confidential information with great care
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Calm and kind when the desk is busy or a conversation is difficult
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Careful with detail and proud of getting things right
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Able to judge what needs a clinician straight away, what can wait, and when to ask for help
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Happy to suggest improvements when you notice them
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You will also need at least one year's reception experience, ideally in a medical,



psychology or allied health setting. Experience with Halaxy or similar software (Cliniko, Power Diary, Zanda, Best Practice), Medicare and private health claiming, or billing NDIS plan managers, workers compensation, CTP or DVA is an advantage.
What we offer n
Our values are Balance, Integrity, Connectedness and Excellence. We know how much our reception team shapes every patient's experience, and we like to look after the people who do it.
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Fixed days, so you can plan your week, and no weekends
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Flexibility in how your hours are arranged
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Full training in Halaxy and in every procedure you will use
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A friendly, supportive team
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Room to grow: as the practice grows, hours can increase if that suits you, and there will be opportunities to step into a senior reception role
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A free, confidential Employee Assistance Program, including a 24-hour counselling helpline and counselling sessions, also available to your immediate family
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Modern rooms in Bella Vista with free on-site parking, a short walk from Bella Vista Metro Station
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$27 - $35 per hour plus superannuation, depending on experience
The Mind Body Practice is an equal opportunity employer. n
We welcome applications from Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse backgrounds, people with disability, and people of all genders, ages and sexual orientations. Please tell us if you need any adjustment to take part in the recruitment process. The successful applicants will need a current NSW Working with Children Check (or to obtain one before starting), a satisfactory National Police Check and the right to work in Australia.
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📌 Medical Receptionist - Psychology Practice (2 Part-Time Jobs, 1 In School Hours) (New South Wales)
🏢 The Mind Body Practice
📍 New South Wales