Job Description
Company Description
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Pullman Melbourne on the Park is located at the edge of the Fitzroy Gardens and a short stroll from the MCG, its one of the most iconic hotels in Melbourne with a long legacy of providing first class accommodation to business travellers, excited tourists and energetic sports fans.
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Our renovated stylish 419 rooms provide our guests with a truly luxurious experience. At the heart of our hotel is our extraordinary team who turn small gestures into heart-warming moments.
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The hotel features our Cliveden Bar & Dining; extensive Conference & Event facilities; Executive Lounge; Swimming Pool and Health Club.
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Hospitality
is
a
work
of
heart
,
Join
us and
become
a
Heartist
®.
Job Description
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As a Reservations Agent, you will play a vital role in delivering exceptional service and creating memorable experiences for our guests. You will be responsible for handling reservations and inquiries efficiently, ensuring a seamless booking process. Key responsibilities will include (but not limited to):
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Managing guest bookings, changes, and cancellations with accuracy and professionalism.
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Responding promptly and courteously to guest inquiries via phone, email, and other communication channels.
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Providing detailed information on room types, rates, packages, and amenities to assist guests in selecting their ideal stay.
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Maintaining up-to-date knowledge of hotel services, promotions, and local attractions to enhance the guest experience.
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Ensuring special requests and preferences are noted and communicated effectively to relevant departments.
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Collaborating with the front office and other relevant departments to maximise occupancy and revenue.
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Delivering exceptional guest service and resolving booking-related issues promptly and effectively and
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You will demonstrate a guest-centric approach with a high standard of accuracy and attention to detail.
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Qualifications
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The successful candidate will possess the following:
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Prior experience in a reservations or customer service role within the hospitality industry.
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Excellent communication and interpersonal skills.
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Ability to work a variety of different shift times.
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Robust organisational abilities and attention to detail.
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Proficiency in hotel property management systems (PMS) and familiarity with reservations software is an advantage.
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A positive and professional manner, with a passion for delivering exceptional guest experiences.
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Additional Information
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Valuable Savings and Perks
: Enjoy discounted car parking right on site, plus exclusive deals on food & beverage—making every day at work rewarding as well as affordable.
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Global Accor Privileges
: Get access to special Accor family and friends room rates across the globe, along with additional staff discounts at Accor hotels worldwide—perfect for your next getaway or a holiday with loved ones.
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Development and Opportunities:
At Accor, your growth is our priority. Join us for outstanding career development, with world-class training and opportunities to advance across our global network.
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