Job Description
Data Officer/Senior Officer n
This vital Data and Insight Officer or Senior Officer role will work with the Data and Insight Manager to develop and administer the supporter relationship database (Salesforce NPSP), providing high-quality support to CBM UK staff. Advertised at Officer or Senior Officer level (subject to experience), you will be part of a agile & highly skilled Fundraising and Communications team, dedicated to inspiring people in the UK to help transform lives in some of the world's poorest places.
Key responsibilities n
The Data and Insight Officer or Senior Officer facilitates effective use and development of data across the organisation to increase fundraising, communications and engagement potential.
Database Management (80%) n
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a) Support Data and Insight Manager to maintain, develop and administer the supporter relationship database (Salesforce NPSP) and related applications.
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b) Work closely with members of the team to respond to queries and elevate issues to the Data and Insight Manager when required.
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c) Deliver staff training and maintain documentation to ensure appropriate levels of Salesforce knowledge across the teams.
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d) Support the Fundraising & Communications team to produce data for direct marketing appeals and carry out data checks to ensure data accuracy.
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e)



Liaise with internal and external teams to process required data. Maintain relationships with solution providers and other related parties.
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f) Ensure data integrity and security of the database, and regulatory compliance including GDPR and PERC. Keep abreast of best practice in data management in Salesforce.
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Data Analysis and Insight (20%) n
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a) Support the Fundraising & Communication team to build reports and dashboards to report on key performance indicators and targets to provide timely and critical information.
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b) Support the development of insight and data analysis of fundraising campaigns across a range of channels and platforms to inform future fundraising and engagement plans.
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Other n
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a) Work collaboratively with colleagues across teams to share learning and support integrated ways of working.
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b) Help develop a culture of enthusiasm and success, reflecting the ambitions of CBM. Play an active role across CBM, promoting positive working and innovation.
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c) Carry out any other duties as required by the Data and Insight Manager and Director of Fundraising, Impact & Communications.
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Download the Recruitment Pack for full details.
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📌 Data & Insight Senior/Officer (Western Australia)
🏢 Cbm Uk
📍 Western Australia