Job Description
Summary:
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We are seeking an experienced Steel Administration Support team member in this specialised industry of Steel Import & Distribution. This role will see you deliver outstanding Customer Service Support to our Steel Accounts Manager, assisting with simply queries, and working with suppliers/carriers to resolve issues. This role requires excellent communication skills, strong attention to detail and organisational skills, a positive attitude and the ability to handle customer concerns in a qualified and empathetic manner.
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Responsibilities:
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Customer Service:
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• Action customer queries and work with the team to solve more complex investigations.
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• Effectively and promptly resolve Customer queries.
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• Proactive Customer contact on updates, issue logs and other matters.
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• Provide exceptional customer service to both internal and external clients via phone, email, and in person.
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Steel Operational Administration:
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• Reconcile Container & Breakbulk Shipments
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• Manage Steel Storage liaising with Accounts & Warehouse Team regarding movement in/out of stock.
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• Container Management - End to End (receive and manage tracking of goods through to Unpack and Delivery).
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• Steel Customer Reports / Job Statuses compiled & distributed regularly
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• Sub Contractor Compliance Maintenance
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• Contractor Inductions
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• Consignment Note copies to be emailed to customers same day transport has collected goods.
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• PODs to be saved for Accounts to attach to Customer's invoice.
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• Monitor Container Forecast.
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• Greet new
drivers/customers/visitors
as required.
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• Review driver paperwork for pickup, issue CoR, form completion and signing.
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Qualifications and Experience
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• 1 - 2 years' experience with Steel Import/Breakbulk.
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• Minimum 5 years of experience in a customer service role.
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• Container Coordination Experience
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• Experience with any of the following - Onestop, Freight Tracker or similar platforms is advantageous.
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• Excellent communication, interpersonal, and organisational skills.
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• Strong written and verbal communication skills.
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• Proven ability to manage multiple tasks simultaneously and prioritise effectively.
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• Strong attention to detail and accuracy.
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• Demonstrated Office 365 experience.
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• Ability to work independently and as part of a team.