Job Description
Telstra Retail: Customer Service & Sales Consultant (Expression of Interest) n
Employment Type
Permanent
Closing Date
7 Oct :59pm
Job Title
Telstra Retail: Customer Service & Sales Consultant (Expression of Interest)
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Job Summary
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As a Retail Sales Consultant, you are passionate about delighting Telstra's customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your collaborative approach you empower customers by identifying the products and services they need to transform their telecommunications experience.
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Oppotunities available across these locations:
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BELCONNEN
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CANBERRA
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GUNGAHLIN
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TUGGERANONG
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Woden
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What You'll Be Doing:
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Deliver Exceptional Customer Experiences:
Help customers find the right products and services to suit their needs, ensuring their time at Telstra is a memorable one.
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Be the Go-To Tech Expert:
Stay up-to-date with the latest gadgets and services, offering informed guidance and solutions.
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Achieve and Excel:
Use your consultative selling skills to meet and exceed sales targets and KPIs, while keeping customers connected.
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Collaborate and Contribute:
Work closely with your team to create a welcoming environment where everyone is supported to achieve store goals.
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Salary and Benefits:
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Plus 12% Superannuation
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Plus 10% Variable Remuneration**
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**If you are eligible to receive Variable Remuneration, the eligibility, calculation and payment will be determined by theVariable Remuneration plan's rules (which we may change from time to time).
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Plus 10% Variable Remuneration**




the first 2 months guaranteed while you learn on board.
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Generous Discounts:
Enjoy
30% off Telstra services
and exclusive offers with over
240 brands and partners
.
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Leave Options:
Take advantage of
16 weeks of paid parental leave
, the
Telstra Extra Day Off
,
gender affirmation leave
,
Cultural Leave
,
Blood Donor Leave
, and the ability to purchase up to
4 weeks of additional leave
.
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Training & Career Growth Opportunities:
Access over
17,000 learning programs
with LinkedIn Learning, and develop your career with our
Future Ready program
designed to build on your skills and prepare you for your next step.
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Flexibility:
We offer flexible working hours and a supportive approach to parental leave—
do it your way!
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Recognition & Rewards:
Benefit from
monthly performance rewards
and a range of recognition programs to celebrate your success.
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Inclusive Culture:
Join a diverse and inclusive team where everyone's unique perspective is valued and respected.
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Is it You We're Looking For?
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Outstanding Communication Skills:
You're a natural at connecting with people and making their day better.
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Solution-Oriented Approach:
You enjoy thinking on your feet and tailoring solutions for each customer.
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Sales Drive:
You're motivated to achieve (and exceed!) sales targets and KPIs.
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Passion for Learning:
You're eager to grow and develop your skills in a dynamic environment.
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Resilience and Positivity:
You have a can‐do attitude, even when things get busy.
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Customer-Facing Experience:
Previous experience is a plus but not required—bring your enthusiasm and we'll teach you the rest!
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📌 Service Centre Team Leader | Full-Time Temporary (Canberra)
🏢 Australian Capital Territory
📍 Canberra