Job Description
Work Setup: Fully office-based for initial 4-week training, moving to 3 days office / 2 days WFH
n
Duration: 6-Month Contract ( October **** - April ****)
n
n
Pay Rate:
$*****/hr + Super
n
Location:
Melbourne CBD
n
Work Setup:
Fully office-based for initial 4-week training, moving to 3 days office / 2 days WFH
n
Duration:
6-Month Contract ( October **** - April ****)
n
About the Opportunity n
We are recruiting on behalf of a major general insurance provider for dedicated
Customer Service Consultants
to join their high-performing Melbourne CBD team.
n
If you bring solid general insurance experience and excel in a fast-paced environment, this role offers an ideal balance of hybrid flexibility, structured support, and varied daily tasks.
What You'll Be Doing n
You will manage member interactions across multiple channels:
n
n
Inbound Phone Service (60%):
Assist members with policy enquiries, coverage details, and new policy setups.
n
Workflow & Written Requests (20%):
Process email submissions, online referrals, and social media queries through internal workflow systems.
n
New Business & Sales (10%):
Handle inbound enquiries from prospective members looking for new coverage.
n
Outbound Support (10%):
Complete non-sales follow-ups to ensure documentation and enquiries are fully resolved.
n
Hours & Location n
n
Operating Hours:
Rotating shifts between
8:00 AM - 8:00 PM
, Monday to Friday.
n
Training & Buddying:
2 weeks of full-time in-office training and hands-on buddying with experienced team members in Melbourne CBD to set you up for success.
n
Hybrid Split:
3 days in the Collins Street office, 2 days working from home.
n
Key Requirements n
n
Insurance Experience:
Prior background in general insurance (policy admin, claims, or contact centre) is
essential
.
n
Communication:
Explicit, articulate verbal phone skills and concise written communication.
n
Tech Proficiency:
Comfortable navigating workflow platforms, CRMs, and multiple screens simultaneously.
n
Availability:
Able to start on
26 October ****
and work a rotating 8am-8pm roster.
n
n
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
#J-*****-Ljbffr