Job Description
Collections & Investigations Contact Centre
Parramatta
Collections (Call Centre &Customer; Service)
Full-Time
Salary + Super + Earn Uncapped Bonuses
Vibrant culture, quarterly awards, team events, and wellbeing initiatives
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Parramatta CBD location – a short walk to the station, shops & eateries
Monday–Friday, 8:30AM–5:00PM (no weekends or late nights!)
️ ·Proven experience in collections, financial services, or similar
Uncapped bonuses
Looking to take your collections or financial services career to the next level?
Join Complete Credit Solutions (CCS) as an experienced Customer Relationship Specialist in a growing Australian business, established in ****, where your experience is recognised, rewarded, and developed.
About the Role
As a Customer Relationship Specialist, you'll play a key role in supporting customers with overdue accounts:
Manage and optimise a portfolio of overdue accounts from leading Australian institutions with a proactive, solutions-focused approach
Use advanced skip tracing tools and techniques to relocate and connect with customers
Conduct high-quality inbound and outbound conversations, uncovering customer needs and negotiating sustainable repayment outcomes
Apply your experience to handle complex or sensitive cases with confidence and professionalism




Drive performance through strong commercial judgement while maintaining strict compliance standards
Build rapport and create trusted, long-term customer relationships
Skills & Experience:
Proven experience in collections, financial services, or similar
Strong verbal communication skills and confidence speaking on the phone
Negotiation and influencing skills
Emotionalintelligence/empathywhen dealing with customers
Resilience – you can handle challenging conversations in a high-volume call centre environment
Motivation to achieve targets and grow your earnings
Attention to detail, data accuracy, and willingness to learn compliance requirements
What we offer
Competitive Salary aligned with your experience
Fully paid training + career progression pathways
Uncapped monthly incentives – your performance directly drives your earnings
Regular team events, quarterly awards and annual Christmas party.
If you're an experienced qualified ready to make an impact, grow your career, and maximise your earning potential, we want to hear from you.
We are committed to an inclusive recruitment process and workplace.
We welcome applications from all backgrounds and provide reasonable adjustments to support candidates through the recruitment process.
Apply now with your resume.
Next intake: Monday, 27 July ****
Call or text************if you have any questions.

📌 Experienced Customer Relationship Specialist - Parramatta (Sydney)
🏢 Complete Credit Acquisitions Pty
📍 Sydney