Temp AO Customer Support Officer
6 week assignment with potential to extend based on business needs and your performance
State Government Department
Great CBD Location
Inbound Service supporting employee's with HR/Payroll enquiries
Our client is a State Government Department that provides internal support to multiple Government Agencies and Departments on a range of matters including first level service focused across three teams - HR/Payroll, IT Support & Telecommunication.
With a primary focus on delivering excellent customer experience.
What is on offer:
An initial 6 week temporary role commencing asap (after pre-screening checks) with solid possibility of extending
An attractive hourly rate of $*****ph plus super
Shift hours between 8am and 5pm Monday to Friday
An amazing CBD location close to all public transport
Initial induction training and ongoing support
A great team workplace with regular feedback and coaching
The role involves:
Providing exceptional customer service to both internal and external customers
Navigating multiple systems and platforms
Answer inbound calls relating to solving problems, provide information and to action work requests and complaints
You will ask questions, log details, provide resolutions and or escalates requests
Complaint Handling
The successful candidate will have:
Proven customer service experience in a high volume contact centre and email environment
Able to demonstrate experience or a transferrable skill set
Previous exposure to payroll, HR or or similar will be viewed favourably
Ability to learn and navigate multiple systems
Great communication skills, both verbal and written
Exceptional interpersonal skills and be a great team player
Patience and resilience with a genuine desire to support customer
Fast and accurate typing and data entry skills
Ability to adapt to change
Complaint handling skills
Experience working to KPI
You have the opportunity to join the Queensland public sector; a position of trust where you will contribute to better outcomes for Queenslanders by implementing the policies, priorities, services or programs of the elected Government.
On offer is a dynamic work environment that is values-driven and provides opportunities for growth and progression.
Appointments in the public service are based on merit.
Our client values and actively supports diversity and inclusion.
Aboriginal and Torres Strait Islander peoples are strongly encouraged to apply and identify in their application.
Applicants will be required to undertake pre-screening assessments including a Federal Police Check.
NB: you will need unrestricted working rights in Australia to apply for this role.
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