Compensation: up to AUD 105,000 - yearly
Company Description
At Guzman y Gomez Mexican Kitchen, our mission has always been to reinvent fast-food.
We're Australia's only quick-food restaurant to be 100% clean, meaning there are no added preservatives, artificial flavours, added colours or unacceptable additives in our food.
We're incredibly proud of our amazing people, and the unique way we celebrate Mexican culture in everything we do.
Job Description
Friday to Tuesday roster, with Wednesday & Thursday off each week
Rotating team roster (8am-4pm, 9am-5pm or 10am-6pm)
Based at Surry Hills, close to Central Station
Be the go-to person for restaurants across a fast-growing food brand.
GYG is opening a new restaurant roughly every 10 days, and every one of them relies on the Help Centre to keep running.
As Help Centre Coordinator, you're the first point of contact for restaurants, Coaches (Area Managers) and franchisees across Australia.
You'll resolve supply chain and operational enquiries through Zendesk, solve problems with suppliers before they reach guests, and work with teams across the business to make sure restaurants get what they need.
If you thrive in a fast-paced service environment, love solving problems and want your work to have a real, visible impact, this role is for you.
Reporting to the Help Centre Team Leader, you'll work as part of a close-knit team in our Hola Central support office.
What You'll Do
Answer restaurant enquiries through Zendesk in a qualified, friendly and efficient manner
Resolve operations tickets,or eliminate with the groundwork done and information captured




Communicate proactively with restaurants and suppliers to resolve supply and quality issues
Keep Zendesk ticket routing up to date and support Crunchtime configuration
Support supply chain activity for new restaurant openings, closures, refurbishments and trading hours changes
Spot trends in daily enquiries and recommend improvements
Provide weekly and monthly ticket reporting and insights, and support the monthly Supply Chain report
Run training for the wider business as required
What You'll Bring
Experience in a similar role in a multi-site QSR, hospitality or food and beverage environment, or GYG restaurant experience
Study in supply chain, logistics, business or a related field (desirable, not essential)
A background in customer service or another customer-focused field, ideally in a help desk or service desk environment
Robust written and verbal communication, with sound judgement and the ability to influence and resolve conflict
Sharp attention to detail, good time management and a sense of urgency when the queue is busy
Confidence with Microsoft Office, and the ability to learn Zendesk, Crunchtime and related systems
Availability to work Friday to Tuesday on a rotating roster (8am-4pm, 9am-5pm or 10am-6pm), with Wednesday and Thursday off
What You'll Love
Base salary of $105k + super + short and long term incentive potential
Join one of Australia's fastest-growing restaurant companies
A Friday to Tuesday roster with Wednesday and Thursday off
Time in lieu if your roster requires you to work a public holiday
Up to 5 weeks of annual leave each year (ask us how)
Paid parental leave
A convenient office location at Surry Hills, just a short walk from Central Station
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📌 Supply Chain Help Centre Coordinator (Sydney)
🏢 SmartRecruiters
📍 Sydney