Lead café and retail shifts at Beerenberg, developing your team and delivering exceptional service with genuine country hospitality.Lead busy café and retail shifts at Beerenberg's Hahndorf visitor destinationDeliver exceptional service within a sixth-generation family-owned businessBuild a capable team and create memorable experiences for every visitorRole OverviewFor six generations, the Beerenberg family has been farming in Hahndorf and creating products enjoyed across Australia and around the world.
The business remains proudly family owned, with a culture built around authenticity, excellence, passion and working together as one team.
Beerenberg's Hospitality & Retail Centre is where visitors experience the brand firsthand through its café, retail store, farm experiences and genuine country hospitality.Beerenberg is seeking an experienced Hospitality & Retail Centre Managers to lead its daily café, retail, tourism, events and seasonal Strawberry Patch activities.
These are hands-on, floor-based positions responsible for ensuring each shift runs smoothly, safely and efficiently while every guest receives exceptional service.
Reporting to the HRC Venue Manager, you will provide transparent direction to the team, manage service flow and make confident decisions during busy periods.
You will set the tone on the floor and create an environment where people work together, take pride in what they do and understand the importance of delivering the Beerenberg standard every day.About the PersonYou will be an experienced hospitality or retail manager who enjoys leading from the floor.
You can remain calm during busy periods, make practical decisions and ensure your team continues to deliver warm, attentive and efficient service.You will be confident setting expectations, coaching employees and addressing issues as they arise.
You will understand how café, retail and kitchen teams need to work together to create a seamless guest experience.Most importantly, you will genuinely reflect Beerenberg's values.
You will be trustworthy,



enthusiastic and willing to help wherever needed.
You will take responsibility, pay attention to detail and refuse to compromise on quality, customer experience or safety.Key ResponsibilitiesManage the daily café,retail, tourism, events and Strawberry Patch operationsLead shift briefings and coordinate service flow throughout the dayDirect, coach and support employees during servicePrepare rosters and manage shift coverage, breaks and adjustmentsMonitor labour and operating costs against budgetCoordinate onboarding, training and competency sign-offAddress performance, conduct and attendance matters appropriatelyResolve guest service issues promptly and professionallyMaintain high presentation standards across the Hospitality & Retail CentreWork closely with baristas to support coffee quality and workflowPartner with the kitchen team to maintain food quality and service flowManage stock levels, cash handling and daily reconciliationSupport WHS, food safety, incident reporting and audit readinessStep into higher duties when required to support the Venue ManagerSkills, Knowledge and ExperienceExperience managing teams and shifts in a busy hospitality or retail venueConfidence establishing service standards and holding a team accountableA sound understanding of café operations, coffee service and workflowsAn understanding of how front and back of housework togetherExperience managing rosters, labour, stock and service standardsStrong problem-solving skills during busy or changing service periodsA collaborative, supportive and hands-on management styleA genuine commitment to exceptional guest serviceCurrent RSA and food-handling certificationFood Safety Supervisor certification, or willingness to obtain itQualifications in Hospitality or Retail Management are well regardedExperience in tourism, agri-tourism or regional food and beverage is highly regardedThe Hospitality & Retail Centre operates seven days a week.
Availability to work weekends, public holidays and contribute during seasonal and peak trading periods is required.For more information, please contact Joanne Murtagh OR Elena Bacon on

📌 Hospitality & Retail Centre Manager (South Australia)
🏢 Harrison McMillan
📍 South Australia