Pay:
$***** per hour + super+ NFP Salary Packaging
Location:
Gladstone, QLD
Employment Type:
Full-time
Program:
Early Intervention Homestay / Housing & Homelessness
Tradewind Australia is seeking an experienced
Crisis Support Worker
to join a frontline Housing & Homelessness program supporting people who are homeless or at risk of homelessness.
This role provides
end-to-end support to clients engaged in the Homestay program
, with a strong focus on helping people overcome barriers to housing and
establish and maintain successful tenancies
.
This is an opportunity to provide meaningful, practical support to clients while helping them
secure and sustain safe, stable housing
.
Working across an outreach-based Homestay program, you will support clients from intake through to exit, helping them build the skills, confidence and connections, and move towards greater independence.
About the role
You will work closely with clients to understand their circumstances, identify barriers to stable housing and provide holistic, client-centred, individualised support to help them achieve sustainable housing outcomes.
Your responsibilities will include:
Provide
end-to-end support
from client intake through to exit
Support clients who are homeless or at risk of homelessness
Help clients
secure, establish and maintain stable tenancies
Identify barriers impacting a client's ability to obtain or sustain housing
Provide practical support around
tenancy rights, responsibilities and obligations
Apply a strong understanding of relevant
Queensland residential tenancy legislation
to support clients and provide accurate tenancy advice
Assist clients to understand their tenancy agreements, requirements and responsibilities
Develop and review individualised case management plans
Provide advocacy,



information and referrals to relevant housing and community services
Support clients with budgeting, goal setting and developing independent living skills
Connect clients with services that can address broader needs impacting housing stability
Monitor client progress and respond to changing risks or circumstances
Maintain accurate case notes, records and relevant homelessness service databases
Work collaboratively with housing providers, community services and other professionals
Support clients to build their independence and capacity to sustain their accommodation
About you
We are looking for a compassionate & experienced community services professional with a
strong understanding of homelessness, housing and tenancy support
and the ability to build trust and work confidently with clients experiencing complex circumstances.
can with clients.
Previous experience in homelessness, housing, tenancy support, crisis support or case management
Strong working knowledge of Queensland residential tenancy legislation and tenancy rights and obligations
The ability to interpret and explain tenancy requirements clearly to clients
Experience supporting people experiencing barriers to obtaining or maintaining stable housing
Solid understanding of client-centred and strengths-based support
Excellent communication, advocacy and relationship-building skills
Strong case-management, organisation and documentation skills
The ability to maintain professional boundaries while building trusting relationships
The ability to work independently and as part of a broader team
Essential
Police Check
A current Queensland driver's licence
Strong working knowledge of Queensland residential tenancy legislation and tenancy rights and obligationsn
Certificate III in Community Services or a related qualification
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📌 Early Intervention Housing Officer (Gladstone Central)
🏢 Tradewind Australia Pty
📍 Gladstone Central