Cape York Solutions has an exciting and challenging prospect for a Customer Services Agent to join the Opportunity Hub team in Aurukun.
The role helps to deliver services and programs to Services Australia customers in community.What's on Offer:
A meaningful role working directly with families in community.
Salary Packaging Benefits!
Package up to $15,900 of your annual salary tax free.
Less tax = more take home pay for you!
Additional $2,650 pre-tax for entertainment expenses (meals, holiday accommodation etc.)
Employee Assistance Program – free and confidential counselling service available to all staff.
Positive workplace culture with supportive management and leadership
The Role:As Customer Service Agent you'll identify customer entitlements and access to government and non-government services.
Customer interactions are predominantly face-to-face but may also occur via the telephone and by written correspondence.Key responsibilities include:
Provide professional and welcoming customer service to customers
Assist customers in accessing and using digital services
Educate and encourage customers to engage with services through online platforms, including myGov and related mobile apps




Provide advice to customers in relation to their eligibility for access to government entitlements and services
What you'll need:
Demonstrated ability to research and apply knowledge of legislation, policy and procedures in relation to the delivery of government entitlements and services
Demonstrated ability to engage and interact with customers and stakeholders face-to-face, by telephone and in writing
Demonstrated ability to adapt to a demanding and changing work environment to achieve outcomes
Ability to respond to sensitive customer interactions to achieve an effective outcome
Strong knowledge of communities within the Region
Possess or have the ability to rapidly acquire, administration skills and computer literacy
Possess or have the ability to obtain a Working with Children Blue Card and successfully complete a Police Check.
If you're organised, community-minded, and thrive on providing exceptional support—this role is for you.How to Apply – submit a copy of your resume highlighting your relevant skills and experienceDownload the full Position Description – Close: Friday 23 January ****For more information, contact: Alicia Nas on **************Aboriginal and Torres Strait Island people are encouraged to apply.Apply now to join Cape York Solutions.

📌 Customer Service Agent – Aurukun (Queensland)
🏢 Cape York Partnership
📍 Queensland