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Role Summary
We are looking for a highly experienced
ServiceNow Platform Architect
to drive platform leadership across
ITSM, Virtual Agent, newer AI capabilities and ITOM
, with accountability for solution design oversight, go-live readiness, and transition to operational support teams.
The successful candidate will bring a blend of
technical architecture expertise
,
platform leadership
, and
stakeholder management capability
, with proven experience in ServiceNow implementations across multi-vendor and distributed delivery teams.
Key Responsibilities
Provide architectural oversight for the design and implementation of
Flow Designer workflows
and
IntegrationHub spokes
at enterprise scale.
Govern platform configuration across modules, ensuring alignment to architecture, quality, and compliance standards.
Own
go-live readiness activities
, including delivery checkpoints, risk management, and transition to operational teams.
Establish and run stakeholder review sessions.
Manage a
multi-vendor platform programme
, ensuring alignment across delivery partners and internal teams.
Facilitate executive and senior stakeholder workshops to drive alignment on platform direction and priorities.
Produce and maintain
Architecture Decision Records (ADRs)
to support platform governance and design traceability.
Guide integration design between ServiceNow and cloud/monitoring platforms such as
Azure Monitor
.
Support operational excellence by aligning delivery outcomes with
SRE principles
and managed services runbook standards.
Must-Have Skills / Experience
Active
ServiceNow CSA and CIS certifications
across
ITSM, Virtual Agent, and ITOM
.
Strong hands‐on experience architecting and delivering
Flow Designer workflows
and
IntegrationHub spokes
.
Demonstrated accountability for
module configuration oversight
,
go-live readiness
, and
handoff to operational teams
.
Strong delivery management capability, including governance, risk tracking, milestone management, and stakeholder reporting.




Experience managing
multi‐vendor delivery models
and complex programme structures.
Strong communication and facilitation skills, with the ability to engage senior and executive stakeholders.
Experience working in a
FMCG environment
.
Good-to-Have Skills / Experience
Exposure to
Azure cloud infrastructure
and integration design patterns.
Familiarity with
Azure Monitor
,
DataDog
, or similar observability platforms.
Experience managing
offshore delivery teams
and coordinating distributed teams across multiple pods.
Understanding of
Site Reliability Engineering (SRE)
principles.
Experience working within a
managed services
environment.
Familiarity with operational runbook standards and service transition practices.
Professional Attributes
Strong leadership and decision‐making capability.
Excellent stakeholder management and communication skills.
Ability to operate effectively in complex, fast‐paced delivery environments.
Strong governance mindset with attention to quality, risk, and operational sustainability.
Collaborative approach to working across business, technical, and vendor teams.
Experience Level
Extensive experience in
ServiceNow platform delivery, architecture, and governance
Experience in
FMCG
and
managed services
environments preferred
Benefits of working at Accenture:
18 weeks paid parental leave
Long & short‐term career break opportunities
Structured career development program
Local and international career opportunities.
Certified as a Family Inclusive Workplace
Flexible Work Arrangements - centered around Accenture's Truly Human ethos and our commitment to supporting the health and wellbeing of our people.
We are proud to be in the top 3 of last year's Diversity & Inclusion Index!
We are a WORK180 Endorsed Employer,



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All our consulting professionals receive comprehensive training covering business acumen, technical and skilled skills development.
You'll also have opportunities to hone your functional skills and expertise in an area of specialization.
We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster.
Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates.
The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.
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📌 Servicenow Platform Architect (Melbourne)
🏢 Accenture
📍 Melbourne