Location:
Melbourne - CBD and Inner Metro suburbs
Reference:
VG/BPC/DIRE/DRO****
The Building and Plumbing Commission (BPC) is seeking a Dispute Resolution Officer – Plumbing to help resolve domestic building disputes that matter.
Multiple positions available
About the Role:
The Building & Plumbing Commission (BPC) is seeking a skilled and passionate dispute resolution professional to join its Dispute Resolution Division, on ongoing basis.
The role is based in Melbourne's CBD with flexible hybrid work arrangements available
As a Dispute Resolution Officer, you'll play a pivotal role in helping resolve domestic building disputes under the Domestic Building Contracts Act ****.
Reporting to a Lead Officer within the Client Services group, you'll work collaboratively with homeowners, building practitioners, and other stakeholders to guide disputes toward fair and timely outcomes.
This is a dynamic, people-focused role that requires empathy, legal insight, and solid facilitation skills.
What we are looking for:
Proven experience interpreting and applying legislation
A track recordof delivering expert advice inadispute resolutionenvironment
Hands-on experience with dispute resolution techniques, including dispute assessment, case management, and facilitative settlement
Experience withfacilitatingand undertakingconciliation meetings
An ability to provide quality case management and advice,assistingparties to improvecommunication, clarify issues and explore potential solutions.
National Mediator Accreditation (highly regarded but not essential)
For a detailed overview of responsibilities, please refer to the attached position description.
About the BPC
Established in ****,



the BPC is Victoria's new independent regulator for the building and plumbing industries.
The BPC brings together the Victorian Building Authority (VBA), Domestic Building Dispute Resolution Victoria (DBDRV), and the domestic building insurance function of the Victorian Managed Insurance Authority (VMIA) into one organisation.
Key functions related to building and plumbing regulation have come together under one roof, including registration, inspection and compliance, practitioner discipline, dispute resolution, and domestic building insurance.
A career at the BPC means working to protect consumers and support practitioners at an exciting time of industry transformation.
You can find further information about our role, annual reports, structure, careers and other activities at BPC.
Commitment to Diversity
We celebrate the diversity of our workforce.
The BPC values the advantages all our differences make and takes inclusion seriously.
We welcome applications from Aboriginal and Torres Strait Islander people; Women, including into leadership and non-traditional areas; Neurodivergent people, People with Disability; Culturally and Linguistically Diverse/Marginalised people; Sexually and Gender Diverse people and from people at all stages of their careers.
In short, we welcome people from all backgrounds and communities.
We are committed to making our recruitment process accessible.
If you have any accessibility requirements or need adjustments, please contact us at ****** .
Flexible work arrangements are available we encourage you to discuss any preferences during the recruitment process.
Applications close Tuesday 20 October **** at *****pm
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📌 Dispute Resolution Officer (Melbourne)
🏢 Building & Plumbing Commission
📍 Melbourne