About Us
Court Services Victoria provides corporate services and facilities to support the performance of the judicial, quasi-judicial and administrative functions of Victoria's courts and tribunal, Judicial College and Judicial Commission.
Collectively, Victoria's Supreme, County, Magistrates', Children's, and Coroners courts, the Victorian Civil and Administrative Tribunal (VCAT), the Judicial College of Victoria, the Judicial Commission of Victoria, and Court Services Victoria (CSV) are referred to as the 'Courts Group'.
Our people enable the Courts Group to deliver on each jurisdiction's own strategic priorities while also pursuing strategic opportunities that are interconnected and deliver benefits more broadly.
VCAT
The Victorian Civil and Administrative Tribunal (VCAT) is a justice service that resolves a wide range of disputes for the Victorian community, including renting, planning, and consumer disputes.
VCAT is committed to delivering an accessible service for all Victorians and is transforming our digital products and services to make it faster, easier, and more convenient for people to come to the tribunal.
About the Role
The Program Manager - ADR Strategy and Capability is responsible for contributing to the strategic development, governance and implementation of VCAT's Appropriate Dispute Resolution (ADR) work program.
Reporting to the Executive Director, Strategy, Policy & Engagement and working in close collaboration with the Head and Deputy Head of the ADR Division, the role provides strategic advice, program leadership and governance oversight to strengthen and embed ADR capability, practice and service delivery across the Tribunal.
The role supports the implementation and operationalisation of VCAT's ADR Strategy and leads the coordination and delivery of key ADR priorities, capability uplift initiatives and reform activities aligned with divisional and organisational objectives.
Key accountabilities include:
* Working in close collaboration with the Head and Deputy Head of the ADR Division to contribute to the strategic development and leading the implementation of agreed ADR priorities, initiatives and work programs across VCAT.




* Translating VCAT's ADR Strategy and agreed priorities into an integrated work program and practical operational plans, with clear outcomes, deliverables, milestones, resource requirements and success measures.
* Providing functional leadership of the ADR capability and program support function, translating work plans into individual responsibilities, setting expectations, developing staff capability and maintaining accountability for delivery.
* Establishing and leading fit-for-purpose governance, reporting and assurance arrangements, monitoring implementation progress and managing program risks, issues and dependencies, with timely escalation of matters requiring executive decision.
* Leading the development and coordination of ADR capability, accreditation and professional development initiatives aligned with relevant accreditation standards and organisational priorities.
* Leading cross-functional implementation and change activities, working with divisions to integrate ADR principles, pathways and practices into operational processes and service delivery.
This is a fixed term opportunity for 2 years.
About You
The ideal candidate will have demonstrated experience leading complex programs or strategic initiatives in a public sector, justice or similar complex environment.
You will have proven strong strategic thinking, planning and problem-solving capability together with experience leading organisational change, capability uplift or continuous improvement initiatives.
You will be able to demonstrate:
* familiarity with ADR practice or accreditation frameworks, or the ability to rapidly acquire domain knowledge
* strong governance, data, reporting and risk management capability




* proven ability to apply system archetypes to identify common dynamics that appear in a variety of situations
* experience in project delivery through the translation of strategies into programs delivered to meet business outcomes and objectives
* superior commitment to the delivery of quality outcomes
* ability to foster a collaborative environment with a strong commitment in the team for development and service excellence
Qualifications
A qualification in program, project or change management and/or mediation or ADR accreditation is desirable
Perks
* A strong sense of belonging to a collaborative team with strong support among colleagues.
* Access to purchase a 'fitness passport' supporting your health and wellbeing with access to gyms at a discounted rate
* A sense of purpose helping those within the community access fair and efficient justice
* Career development opportunities
How to apply
Click the 'Apply Now' button, ensuring you include the following in your application:
* resume
* a short cover letter
Other information
Court Services Victoria(CSV) has a firm commitment through its Koori Employment Plan to increase participation of Aboriginal and Torres Strait Islander people across our workforce.
We value the unique backgrounds, experiences, and contributions that each person brings to our community and encourage and celebrate diversity.
Those from the LGBTQIA+ community, women, people of all ages, with disabilities, culturally and linguistically diverse people, and those who are neurodiverse, are encouraged to apply.
We aim to create a workforce that reflects the community in which we live.
If you require adjustments to the recruitment and selection process or require an alternative format to any of the application material, please don't hesitate to email the contact person listed in the advertisement.
As part of our commitment to a safe and respectful workplace, CSV conduct pre-employment checks, including reference checks, police checks and misconduct screening.
These checks are handled confidentially, with care and are a standard part of our hiring process to ensure the right fit for both candidates and Court Services Victoria.

📌 Program Manager - Adr Strategy And Capability (Melbourne)
🏢 Court Services Victoria
📍 Melbourne