About the role:
Senior Investigators work with the Manager, Investigations & Compliance to further develop, prepare and implement the investigation functions of the Health Complaints Commissioner.
They will conduct investigations, review complaints and identify issues, obtain evidence and consider quality improvement recommendations in accordance with the provisions of the Health Complaints Acts **** and the Health Records Act ****.
About us:
At the Victorian Department of Health we want a future where Victorians are the healthiest people in the world.
A Victoria where our children and people thrive, our workplaces are productive and safe, and our communities are more connected.
We see it as our job to support Victorians to stay healthy and safe.
And to deliver a world-class healthcare system that ensures every single Victorian can access safe, quality care that leads to better health outcomes for all.
About you:
Main Accountabilities Include:
* Undertake complex investigations into health service providers in accordance with best practice investigation processes and administrative law principles.
* Prepare and draft investigation plans, notices, correspondence, warrant applications, briefs of evidence and reports.
* Apply sound judgment and highly developed analytical skills to assess and review complex information, evidence and data trends.
* Liaise as appropriate with various internal and external stakeholders to obtain required information and documentation to support the investigation and deliver quality outcomes.
Qualifications
A tertiary qualification in fields related to law, investigations, law enforcement or a related discipline and/or Certificate IV in Government (Investigation) would be desirable.
Specialist expertise
* Extensive recent and relevant experience in the conduct of sensitive and complex investigations, preferably in a regulatory environment.
* Demonstrated understanding of current administrative law principles and the capacity to apply these to sound administrative decision making.




* Demonstrated knowledge and understanding of the Victorian health system and best practice in complaints resolution, including the Health Complaints Act **** and the Health Records Act ****.
What we offer:
* The opportunity to perform meaningful work, making direct contributions toward enabling Victorians to be the healthiest people in the world.
* A wide range of growth and development opportunities within the department and wider Victorian Public Service.
* A solid commitment to work-life balance, including a diverse array of flexible working arrangements.
How to apply:
Applications should include a resume and a cover letter.
Click the 'Apply' button to view further information about the role including key contact details and the advertisement closing date.
We are committed to developing and supporting a workforce that is well equipped and highly motivated to provide responsive and quality services to all Victorians.
We continue to build an inclusive workplace that embraces diversity of backgrounds and differences to realise the potential of our employees for innovation and delivering services aimed at enhancing the lives of all Victorians.
All roles can be worked flexibly and we encourage applications from Aboriginal people, people with disability, LGBTIQ+ and people from culturally diverse backgrounds.
Please contact us if you require any adjustments to participate in the recruitment process at ******.
For more information on our commitment to inclusion and diversity see inclusion and diversity at the Department of Health.
If you have any queries in relation to participation in recruitment processes at Health, or experience any issues in applying, please feel free to email ******.
Please note that unsolicited applications from third parties cannot be accepted.
If you have questions regarding the role, please message the contact person listed on the advertisement directly.
Preferred applicants may be required to complete a police check and other pre-employment checks.
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📌 Senior Investigator, Hcc Operations (Melbourne)
🏢 Victorian Department Of Health
📍 Melbourne