Job Description
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Client Services Manager
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We are a rapidly growing, mid-sized commercial cleaning company with branches in all Australian States and territories.
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Our mission is to achieve our vision of growth by building on and improving our business systems through a leadership management program in which employees are empowered and from which our clients benefit.
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This key role involves establishing & managing client relationships & cleaning standards of several sites in the state which will make up your portfolio. To manage, supervise, inspect, and maintain the day-to-day cleaning service requirements of the Client and ensure all contract obligations are met in a manner that maintains the safety and well-being of all staff. In addition, the State Operations Manager is charged with identifying and leveraging opportunities to increase revenue.
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The main responsibilities of the role will be;
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Manage a portfolio of commercial cleaning accounts, ensuring all client needs are met and expectations exceeded.
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Serve as the main point of contact for clients, addressing any inquiries, concerns, or issues promptly and effectively.
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Conduct regular site inspections to ensure quality standards are maintained and identify areas for improvement.
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Collaborate with internal teams to coordinate cleaning schedules, staffing, and resources to meet client requirements.
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Develop and implement strategies to enhance client satisfaction, retention, and account growth.
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Prepare and present reports on account performance, including key metrics and client feedback.
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Stay updated on industry trends, best practices, and regulations to continuously improve service delivery.
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The ideal candidate will have the following attributes:
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5+ years of experience in the commercial cleaning industry.
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At least 3+ years of experience in a similar role, managing commercial cleaning accounts/Clients.
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Strong communication and interpersonal skills, with the ability to build rapport and trust with clients.
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Excellent organizational and time management abilities, with the capacity to prioritize tasks and meet deadlines.
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Proven track record of delivering exceptional customer service and driving client satisfaction.
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Knowledge of cleaning techniques, equipment, and safety protocols.
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Proficiency in Microsoft Office suite and CRM software.
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Ability to work and succeed in a fast-paced environment.
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What you can expect;
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A competitive remuneration package + tools of trade
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Performance-based, well-structured work culture.
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Additional leave advantages with a genuine focus on work/life balance!
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Numerous career development pathways, tailored training and development programs, and mentorship programs.
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Annual bonuses + generous employee referral program.
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Empowering you within a fun, diverse and inclusive culture
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Additional annual leave purchasing policy, volunteer days, genuine reward and recognition programs and many more.
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At SCS, we are focused on building a culture centred on belonging, and we are committed to creating workplaces where each individual can show up as their whole self, having an equal opportunity to succeed with us.
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During our recruitment process, you will be required to undergo pre-employment checks including reference and national police checks.
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Notice to Third Parties: SCS does not accept unsolicited resumes (or liability associated with fees or costs) from recruitment agencies, search firms or third parties. Interested candidates are welcome to submit their applications independently.
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📌 Client Services Manager - South East Victoria (Melbourne)
🏢 SCS Group
📍 Melbourne