Job Description Royal Voluntary Service has an opportunity available for a Retail Customer Assistant to join our team at RVS Cafe, Perth Royal Infirmary, PH1 1NX .
You will join us on a part-time, fixed-term basis until 30 April **** and in return, you will receive a salary of £***** per hour (FTE £23,136 per annum) .
About the Retail Customer Assistant role: Royal Voluntary Service hospital cafes, shops and trolleys are part of the fabric of the NHS and a real asset in their own right.
Staffed by employees and volunteers, we provide an outstanding range of beverages and healthy food choices.
Our customers love the fact that the money they spend with us pays for volunteer action in hospitals and the community.
Working alongside a friendly team of employees and volunteers, you will participate in the day-to-day running of our busy retail site.
In this role, you will be responsible for: Providing friendly, helpful and efficient service at all times Welcoming customers, informing them about specials or new products, answering questions and accepting orders and payments Operating the till and cashing up Maintaining a high level of cleanliness complying with Health and Safety and food hygiene standards and ensuring all areas of the site remain tidy Ensuring that all stock and displays are replenished regularly and ordering supplies if required Hours: 5 hours, worked across Monday - Friday.
Hours as scheduled by rota.
Note that weekend work is a requirement for this role.
Our retail sites can be open on weekends and bank holidays.
There may also be opportunities for paid overtime in busy periods or to cover absence.
What you'll bring as our Retail Customer Assistant: Working in a hospital requires a special kind of customer service.




Your ability to communicate with a variety of people in a friendly and cheerful way will make a real difference to someone's day.
The key is to adapt your approach to each person to ensure their needs are met.
Job Requirements This is what we're looking for: Previous experience in a retail or cafe workplace would be an advantage, but training will be given - just make sure you have a positive attitude and can-do mindset along with a willingness to work and we'll teach you the rest The ability to deliver outstanding customer service Excellent communications skills Demonstrates a high level of organisational skills Familiarity with email and internet is required A flexible approach towards working hours Enjoying working within a passionate team of employees and volunteers, as well as working on your own on occasions Can demonstrate a proficient level of literacy and numeracy Knowledge of EPOS / till systems would be advantageous Knowledge and experience of general administrative processes A willingness to undertake training and continuing professional development Job Responsibilities This is what you'll be doing: To ensure the effective operation of the retail outlet/s in maintaining outstanding store standards, whilst providing friendly, helpful, and excellent customer service to all customers, maximising a great shopping experience.
Provide friendly, helpful, and efficient customer service at all times Welcoming customers, informing them about specials or new products, answering questions and accepting orders and payments Preparing hot and cold drinks (Café) Serving freshly made food such as cake, sandwiches, and pastries (Café) Operating the till and undertake cash reconciliation as required To receive incoming deliveries, distribute, maintain, and date rotate stock as appropriate.
Assist in the accurate completion of regular stock checks Engage with volunteers to direct

📌 Retail Customer Assistant At Perth Royal Infirmary
🏢 Royal Voluntary Service
📍 Perth