Responsible for overseeing time-critical special services operations, including addressing escalated issues, coordinating team activities, and supporting supervisors or managers • Address escalated or complex issues that arise within the time-critical special services department.
• Coordinate team activities, including those involving agency contract staff, to ensure timely and efficient service delivery.
• Provide support to supervisors or managers in their day-to-day activities within the department.
• Engage in online and telephone communication with external and internal customers to address inquiries and provide assistance.
• Prioritize urgent requests and ensure timely resolution to meet time-critical service needs.
• Collaborate with cross-functional teams to streamline workflows and improve service efficiency.
• Maintain accurate records and documentation of customer interactions and departmental processes.
Minimum Education Diploma's degree or equivalent Minimum Experience • For Associate level, no prior experience is required • For Standard level, at least two (2) years of relevant work experience • For Senior level, three (3) years of relevant work experience Knowledge, Skills and Abilities • Strong in written they, in turn,



deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future.
The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people.
Our success in the industry is attributed to our people.
Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers.
We care for their well-being, and value their contributions to the company.
Our Culture Our culture is key for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world.
The FedEx culture and values have been a cornerstone of our success and growth since we began in the early ****'s.
While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today's global marketplace.

📌 Special Services Representative Time Critical-Associate (Sydney)
🏢 Fedex
📍 Sydney