Job Description
n
Gateway Cafe Guide
n
n
Job Summary:
n
The Gateway Cafe Guide is responsible for providing exceptional customer service and sales support to customers and team members at the cafe. This entry-level position requires a friendly and outgoing individual who can assist customers with their inquiries, take orders, handle transactions, maintain cleanliness of the cafe area, and ensure customer satisfaction.
n
n
Skills:
n
– Excellent communication skills
n
– Strong customer service orientation
n
– Ability to work in a rapid-paced environment
n
– Basic math skills for handling cash transactions
n
– Attention to detail
n
– Ability to multitask and prioritize tasks effectively
n
– Team player with a positive attitude
n
n
Responsibilities:
n
1. Greet customers warmly upon arrival at the cafe.
n
2. Provide menu recommendations and answer any questions or concerns.
n
3. Take customer orders accurately and efficiently.
n
4. Prepare beverages such as coffee, tea, smoothies, etc., according to established recipes.
n
5.
Serve food items promptly while ensuring quality standards are met.
n
6. Handle cash transactions using the POS system and give accurate change when required.
n
7. Maintain cleanliness of the dining area by clearing tables, wiping surfaces, sweeping floors, etc.
n
8. Restock supplies (e.g., napkins, cups) as needed throughout shifts.
n
9. Ensure compliance with health and safety regulations at all times.
n
10. Assist team members in maintaining an organized workspace.
n
and other directions as required by the Manager.
n
n
Qualifications:
n
1. High school diploma or equivalent qualification preferred but not mandatory.
n
2. Previous experience in hospitality or customer service roles is advantageous but not required; training will be provided for entry-level candidates.
n
3. Knowledge of food hygiene practices is desirable but not essential; willingness to learn is crucial.
n
n
n