Job Description
Description
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CUSTOMER SERVICE / INTERNAL SALES DERRIMUT, VIC
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Join a growing national business in a varied role combining customer service, administration and outbound sales.
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Cyklop Australia is a leading national supplier of industrial packaging consumables, supporting commercial and industrial distributors across Australia with high-quality strapping, steel and tape products.
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We are looking for a motivated
Customer Service / Internal Sales professional
to join our close-knit team in Derrimut. This is a full-time, in office role working Monday to Friday, 8:00am - 4:00pm, with no weekend work and on-site parking available.
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About the Role
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You will play a key role across customer service, administration and outbound sales.
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Your responsibilities will include:
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• Processing and releasing customer invoices across our three national warehouses
n • Completing accurate data entry using Pronto ERP
n • Making outbound calls to targeted industrial and commercial businesses
n • Introducing customers to our range of strapping, steel and tape products
n • Qualifying leads and booking appointments for the external sales team
n • Responding to inbound customer calls and emails
n • Maintaining call lists, sales activity and customer records
n • Supporting the wider team with general administration
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About You
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To be successful in this role, you will bring:
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• Previous experience in customer service, internal sales, administration or a similar role
n • Confidence and resilience when making outbound calls and handling rejection
n • A professional and confident telephone manner




n • Strong communication and organisational skills
n • Excellent attention to detail and accurate data entry skills
n • The ability to manage high-volume activity while maintaining accuracy
n • Good computer skills, including Microsoft Word and Excel
n • Experience with Pronto ERP or a similar system will be highly regarded
n • Experience in packaging, industrial or distribution environments will be advantageous
n • Previous cold calling, lead generation or appointment-setting experience will be highly regarded
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Why Join Us?
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When you join Cyklop Australia, you will enjoy:
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• Competitive salary package plus superannuation
n • Monday to Friday, 8:00am - 4:00pm with no weekend work
n • Great work-life balance with an early finish
n • Stable, full-time employment opportunity
n • Supportive team environment with comprehensive onboarding
n • Convenient Derrimut location with on-site parking
n • Opportunity to develop your sales and customer service skills
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If you are confident on the phone, enjoy a fast-paced environment and are looking for a role that combines administration with outbound sales, we would love to hear from you.
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Apply now.
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Cyklop Australia is an equal opportunity employer and welcomes applications from people of all backgrounds, experiences and identities.
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Prospective candidates will be required to provide proof of legal work rights and may be required to undertake relevant, role-appropriate pre-employment screening.
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If you require any reasonable adjustments to participate in the recruitment process at any stage, please let us know.

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