Job Description
Velflex -
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Garment decoration / Heat Printing specialists
What you'll be doing. n
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Re-engaging old, inactive and lapsed customers
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Building and maintaining relationships with active customers
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Identifying opportunities to increase customer spend through better product education
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Supporting our BDM with lead research, customer lists and opportunity development
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Reaching out to prospective customers by phone and email
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Following up quotes, samples, enquiries and previous orders
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Helping customers choose the right transfer product for their job
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Booking phone calls, virtual meetings and occasional local customer visits
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Maintaining accurate customer records and follow-up activity in NetSuite and HubSpot
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Preparing quotes and supporting order processing when required
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Working closely with Customer Service, Pre-press, Production, Dispatch and Management
What we're looking for. n
Someone who enjoys chasing opportunity, building relationships and following through properly.
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Confident and charismatic on the phone
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Comfortable making outbound calls and starting conversations
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Commercially minded without being pushy
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Organised and disciplined with follow-up
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Resilient when customers are busy or not ready to buy
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A robust communicator by phone and email
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Curious enough to ask good questions and understand customer needs
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Comfortable working with customer lists, CRM systems and sales activity tracking
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Able to build trust with customers over time
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Motivated by growth, targets and creating momentum
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A team player who works closely with sales, customer service and production
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