Assistant Business Manager (IEA) Bayside SouthWe are seeking anAssistant Business Manager to support leading our team in Launceston, TAS!
Take that next step in your career at WISE!
The Assistant Business Manager is essential for achieving our goal of making employment opportunities accessible for everyone.
As the Assistant Business Manager, you will support the Business Manager to lead the ESA with portfolio responsibility in claims and other activities that support success in the team.
Your passion for excellence will see you manage industry leading processes and structures.Key AccountabilitiesThe key accountabilities of this role encompass duties that principally relate to the job purpose and may include other duties that are incidental or peripheral to the job purpose.
The percentages provide guidance of the portion of work time expected to be focused on the accountabilities.Claims management - 70%Prepare and take all claims and progress fees across the ESA in an accurate and timely mannerSchedule and Lead weekly claims meetings with relevant stakeholders i.e. JC, JSC, IEP, Central Claims, BM to maximise claims and build relationshipsAchieve outcomes and progress fees budget every month and maximise claim and retention rates.Utilise a detailed claims plan for every claim to monitor and maximise the claims progress for all customers in employmentManage the full wage subsidy process post negotiationProviding support to employers where customers are workingEnsure auto OS claims are matched with appropriate support and evidenceWithin 7 days call all employers of anchored customers where consent is granted to offer support,



build relationships and plan wage subsidy and evidence activities including local IEP brokered employers.
Maintain regular contact and supportCompliance and Leadership - 25%Adhere to all compliance requirementsMove between all sites in your ESA to ensure an even Leadership spreadEnsure Customer Centricity is displayed at all sites for all customersSupport the BM with key site responsibilities including but not limited to conducting customer interviews, new registration commencement, arranging pop ups and other customer attraction activities, liaising with CEETAssist in Leading Team daily buzz meetingsClaims support on a permanent or temporary basis for other ESAs or sites may be requested at any time.Always behave in line with WISE ValuesComply with WHS policies and proceduresDeliver industry leading customer centricity to customersSupport site growth by attending pop ups etc when requiredExperience in the management of processes and a proven track record in achieving excellenceExcellent written and oral communication skillsCommitment to continuous learning and professional developmentDemonstrate experience of achieving and exceeding Key Performance IndicatorsHold or willing to obtain a Working with Children CheckFull Drivers License and carHappy to travel to different sites within the Nepean region2-3 years' experience in service industries such as employment services; nursing; banking and finance; travel; hospitality; sales; retail and community servicesCurrent participation in WISE Employment's Emerging Leaders programHold or are working toward relevant qualifications, for example Business Management, Community Services etc.Competent computer skills with the ability to learn and utilise current software and applications (ideally Microsoft 365)About WISE...At WISE, our work focusses on reducing disadvantage and overcoming challenges so more people can earn, learn, and live well.As Australia's largest not-for-profit employment services provider, we deliver government-funded programs including Inclusive Employment Australia and Workforce Australia, offering free, tailored support to eligible job seekers and employers.Our commitment extends beyond finding work — we provide training and upskilling, social and community connections, coaching and counselling, and create supported employment opportunities for people living with disability through our three social enterprises.For more than 30 years, WISE has helped individuals shape their own futures — creating lasting, positive change for themselves and their communities.We are Inclusive!
WISE is recognised as an Inclusive Employer by the Diversity Council Australia" We actively encourage and welcome candidates from culturally and linguistically diverse backgrounds, candidates with a disability, members of the LGBTIQA+ community and Aboriginal and/or Torres Strait Islander candidates.
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📌 Assistant Business Manager (Iea) Bayside South (Melbourne)
🏢 Wise Employment
📍 Melbourne