Inbound Sales & Customer Engagement ConsultantThis is a quick-paced, communication-focused role for someone who enjoys speaking with people, asking thoughtful questions and turning an initial enquiry into a positive customer experience.
As the first point of human connection for new sales enquiries, you'll respond quickly, build genuine rapport and uncover what each customer is hoping to create.
You'll qualify opportunities, guide customers toward a clear next step and provide a warm, complete handover to the sales team.Key ResponsibilitiesRespond to new website, phone, email, SMS and live-chat enquiriesCall customers to understand their ideas, intended use, timing and desired outcomeQualify opportunities using the agreed sales frameworkBook discovery calls, virtual tours or appointmentsShare useful customer stories, examples and introductory informationUpdate HubSpot notes, tasks, stages and qualification informationFollow up active enquiries and nurture customers who are not yet readyShare common questions, objections and customer insights with Sales and MarketingAbout YouBuild rapport and trust quicklyCommunicate confidently by phone, email and textAsk strong questions and listen for both practical needs and emotional driversAre comfortable discussing timing, budget,



decision-makers and project suitabilityFollow through on commitments and keep customers movingStay organised while managing a high volume of enquiriesCare about accurate details and clean CRM recordsAre coachable and willing to improve through scripts, call feedback and performance dataExperience in inbound sales, lead qualification, customer service, appointment setting or a similar customer-facing roleStrong phone manner with clear verbal and written communication skillsDemonstrated ability to build rapport, qualify needs and guide a customer toward a next stepStrong organisation, follow-up and task-management disciplineConfidence working with CRM systems; HubSpot experience is advantageousAbility to manage multiple priorities without losing attention to detail or customer careExperience working to response-time, conversion, appointment or activity targetsAbout UsFort Group is a growing Australian business supplying premium flat-pack cabins and structures under three brands: SheShed, Trekk Spaces and Aura.
We're focused on creating high-quality products backed by strong customer service, clear communication and a sales experience that helps people turn their ideas into reality.
Our values shape how we work: Care, Inspiration, Make it Easy, and Hungry to Grow.
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📌 Inbound Sales & Customer Engagement Consultant (Sydney)
🏢 Fort Group
📍 Sydney