Member Engagement Officer (full time) – ASUThe Australian Services Union NSW & ACT Services Branch (ASU) is a progressive, activeand growing Union.
We are committed to organising members to grow their Union and wincampaigns that make a real difference for workers, contributing to a fairer society.The role is a customer service focused role that involves emailing, calling, and textingmembers.
We're looking for a good communicator and someone who is comfortable with newtechnologies.
The role will also include data entry and administrative support.Key Responsibilities:Regular in and outbound communication with members by phone and email.Provide members with information about the benefits of their Union membership.Update and record member details accurately.Identify and resolve issues for members.Provide accurate and relevant information and advice to members on industrial rightsand entitlements.Understand the differences between individually driven issues and collectively drivenissues.Identify disputes that have organising opportunities or the potential for collective actionin the workplace.Process new membership forms.Respond to and resolve membership enquiries and issues.Administrative support and reception dutiesSelection criteria:Demonstrated commitment to trade Union principles.High level verbal and written communication skills.Ability to work as part of a team and independently.High level of knowledge and competency in Microsoft Office.Ability to accurately record information.Ability to prioritise workload and work autonomously.ConditionsFull time, 35 hours per week (a part-time position may be considered).
Commencing salary $87,791 pa plus 12.5% superannuation.Redfern based – close to public transport.17.5% annual leave loading.12 rostered days off (RDOs) per year.4 weeks annual leave plus Christmas shutdown.6 months paid parental leave.
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📌 Member Engagement Officer (Full-Time) – Asu (Sydney)
🏢 Unions NSW Job Board
📍 Sydney