This role is responsible for providing frontline ICT support across the organisation, ensuring end users receive high-quality technical assistance for desktop, laptop, mobile and tablet devices.
Key Responsibilities Provide support for desktops, laptops, mobile phones, tablets and related peripherals.
Troubleshoot and escalate hardware and software issues to internal teams and external vendors.
Manage and update IT service desk tickets in line with ITIL best practices.
Assist with user account security and system access management.
Monitor and respond to cybersecurity incidents reported by users.
Liaise with third-party technology suppliers and service providers.
Essential Experience & Skills Experience working in an IT support or service desk environment.
Strong customer service and stakeholder engagement skills.
Experience supporting Microsoft Windows desktop and server operating systems.




Solid troubleshooting and problem-solving capability.
Ability to work independently, prioritise workloads and manage competing demands.
Effective written and verbal communication skills.
Qualifications Desirable Diploma of Information Technology.
Ideal Candidate The successful candidate will be a customer-focused IT professional with strong technical support experience, excellent problem-solving skills They will have hands-on experience supporting Microsoft environments and endpoint devices while maintaining a proactive approach to service delivery and continuous improvement.
Please apply with a WORD copy of your CV If you would like to discuss this role in more detail or other IT opportunities within Local, State or Federal Government, please contact: Callum Bowie

📌 Ict Operations Officer (North Mackay)
🏢 Public Sector People
📍 North Mackay