At Youturn, we're committed to supporting vulnerable children, young people and families to achieve positive, lasting change.
With more than 30 years of experience delivering community services, we are passionate about creating safe, inclusive and supportive communities where people can thrive.
We are seeking an experienced and highly capable Case Officer to join our Family & Youth Services team.
This is an exciting opportunity for professionals who are passionate about delivering quality case management and supporting families experiencing complex challenges.
You can find out more at youturn.org.au.
Grow Your Practice.
Strengthen Family Outcomes.
- Fixed Term, Full-time contract ending 30th June ****
About the Role
As a Case Officer, you will work directly with children, young people and families who are experiencing multiple and complex needs.
Through intensive case management, assessment, advocacy and coordinated intervention, you will support families to improve wellbeing, strengthen protective factors and achieve sustainable outcomes.
Working across schools, community settings and outreach environments, you will provide practical and therapeutic support while collaborating with internal and external stakeholders to achieve the best possible outcomes for clients.
What You'll Be Doing
Deliver high-quality, client-centred case management services
Conduct comprehensive assessments, safety planning and risk assessments
Develop, implement and review individualised case plans
Support children and families who may be impacted by trauma, family conflict, disengagement from education, child protection concerns or youth justice involvement
Facilitate referrals and coordinate supports across government and community services
Provide advocacy, practical support, life skills education and parenting support
Build strong partnerships with schools, child safety services, health providers and community agencies
Maintain accurate case notes, client records and reports in line with funding and compliance requirements
Participate in collaborative case reviews and contribute to continuous service improvement
At Youturn, we're committed to supporting vulnerable children, young people and families to achieve positive, lasting change.
With more than 30 years of experience delivering community services,



we are passionate about creating safe, inclusive and supportive communities where people can thrive.
We are seeking an experienced and highly capable Case Officer to join our Family & Youth Services team.
This is an exciting opportunity for professionals who are passionate about delivering quality case management and supporting families experiencing complex challenges.
You can find out more at youturn.org.au.
Grow Your Practice.
Strengthen Family Outcomes.
- Fixed Term, Full-time contract ending 30th June ****
About the Role
As a Case Officer, you will work directly with children, young people and families who are experiencing multiple and complex needs.
Through intensive case management, assessment, advocacy and coordinated intervention, you will support families to improve wellbeing, strengthen protective factors and achieve sustainable outcomes.
Working across schools, community settings and outreach environments, you will provide practical and therapeutic support while collaborating with internal and external stakeholders to achieve the best possible outcomes for clients.
What You'll Be Doing
Deliver high-quality, client-centred case management services
Conduct comprehensive assessments, safety planning and risk assessments
Develop, implement and review individualised case plans
Support children and families who may be impacted by trauma, family conflict, disengagement from education, child protection concerns or youth justice involvement
Facilitate referrals and coordinate supports across government and community services
Provide advocacy, practical support, life skills education and parenting support
Build solid partnerships with schools, child safety services, health providers and community agencies
Maintain accurate case notes, client records and reports in line with funding and compliance requirements




Participate in team-oriented case reviews and contribute to continuous service improvement
What We're Looking For.
Essential Qualifications & Experience
Diploma or higher qualification in Community Services, Human Services, Mental Health, Youth Work, Counselling, Social Work, Family Intervention or a related field
Current Working With Children Check (Blue Card)
Current Open Driver Licence
Ability to obtain and maintain all required screening and suitability checks
Why Join Youturn?
Meaningful work that creates genuine impact Supportive and values-driven culture Ongoing professional development opportunities Regular supervision and wellbeing support Collaborative multidisciplinary team environment Access to Employee Assistance Program (EAP) Opportunity to contribute to positive outcomes for children, young people and families
Highly Regarded
Experience working within child protection, family preservation, youth justice or family support programs Knowledge of the Safe & Together model, Strengthening Families Protecting Children framework, or similar evidence-based approaches Experience working with Aboriginal and Torres Strait Islander children, young people and families Group facilitation and life skills program delivery experience
Essential Experience
Minimum 3 years' experience working with children, young people and families experiencing complex needs
Demonstrated experience delivering intensive case management and client-centred support
Strong understanding of child protection, family support and trauma-informed practice frameworks
Experience undertaking risk assessments, safety planning and managing complex case loads
Proven ability to engage vulnerable clients and build trusting professional relationships
Experience working collaboratively with government departments, schools, health services and community stakeholders
Strong report writing, documentation and case note management skills
Sound knowledge of relevant legislation, policies and practice standards within the community services sector
We Welcome Everyone!
We value lived experience and welcome people from all walks of life – including Aboriginal and Torres Strait Islander peoples, people with disability, people from culturally and linguistically diverse backgrounds, and LGBTQIA+ communities.
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📌 Case Officer - Family & Youth Services (Queensland)
🏢 Youturn
📍 Queensland