Job Description:
3M Health Care is now Solventum
At Solventum, we enable better, smarter, safer healthcare to improve lives.
As a new company with a long legacy of creating breakthrough solutions for our customers' toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best.
Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.
We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy.
Because at Solventum, we never stop solving for you.
The Impact You'll Make in this Role
As a L2 Support Engineer you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world.
Here, you will make an impact by:
Provide technical support for all 3M HIS products for Revenue Cycle Management and Clinical Productivity Solutions
Collaborating with customers to understand their needs and ensure successful support and usage of our solutions
Collaborate with third party vendors to successfully support the integration of our products with other systems
Contribute to and support the business unit to achieve goals and objectives of the HIS Division's Business plan
Participate with a team of professionals in providing a high level of cohesive technical service in the above areas
Participate in functional and user acceptance testing




Understanding customer needs and ensuring client success through impactful presentations/guides/onsite meetings
Your Skills and Expertise
Experience communicating at C Suite level down to front line customers.
Effective listening, problem solving and critical thinking skills.
Ability to manage and resolve conflict with a problem solving mindset and a customer-oriented approach
System operations, including monitoring, reporting, and troubleshooting
Professional verbal and written communication skills in front of a large audience.
Excellent analytical, organisational, interpersonal, and time management skills
Highly motivated and dedicated to the goals of the overall organisation
Capable of maintaining effective and professional customer relations in a fast-paced environment
Team player
Analytical aptitude and ability to interpret data for customer reporting and customer presentations.
Ability to work independently within a team of professionals.
Ability to interpret technical instructions and communicate same to clients of various technical skill levels
Ability to follow through on problems and issues, creating procedures and tools to prevent future problems
The IT Support Engineer attends kick-off meetings for new projects and stays involved with the Implementation process to familiarise themselves with the stakeholders, solution footprint and project dynamics,



as well as to get themselves introduced to the customer.
To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:
Bachelor's Degree or higher AND at least two (2) years of technical support or technical implementation experience
OR
High School Diploma/GED or other qualification in IT related field AND three (3) years technical support or technical implementation experience
Additional qualifications that could help you succeed even further in this role include:
Master's degree in information technology or a related field from an accredited institution
Five (5) years of Technical Support experience or technical implementation in a private, public, government or military environment
Industry knowledge of health care and/or health information systems (HIS) or health information management (HIM)
Work location:
Hybrid
Travel: May include up to 20% domestic
Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).
Supporting Your Well-being
Solventum offers many programs to help you live your best life - both physically and financially.
To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope.
Diversity & Inclusion
(*) We are an equal prospect employer and value diversity at our company.
We do not discriminate on the basis of race, religion, gender, sexual orientation, age, civil status, disability, family status, or membership of the travelling community.
#J-*****-Ljbffr

📌 Support Engineer (Sydney)
🏢 - Healthcare
📍 Sydney