Duty Manager (Full Time) - InterContinental BrisbaneInterContinental Hotels & Resorts – Brisbane QLDWe're looking for a Full-Time Duty Manager who sets their own high standards across everything from cleanliness to productivity.
You'll champion our 'one team' approach to make sure you and your team deal effectively and efficiently with all guest complaints, queries and suggestions.Key responsibilitiesManage guest experiences, team performance and hotel operationsPrioritise workload and ensure your team deliver authentic, memorable experiencesDevelop your team's skills to drive results that positively impact on hotel performanceHave authentic conversations with guests to resolve issues, queries or concernsBe first point of contact for any critical emergency situationsAbout youFront Office duty management and team leadership experience for 3 to 5 years in a property of similar size and luxury standardDepth of experience dealing with complex service recoveries, confident to make decisions regarding guest complaintsProven track record with success at working with loyalty schemes and enrolmentsExceptional attention to detail, organisational and time-management skillsExcellent communication and interpersonal abilities, with a guest-first mindsetStrong ability to lead,



motivate and coach a diverse teamDeep understanding of luxury service standards and guest experience personalisationProficient in the use of Microsoft Office and OperaCalm under pressure - handling complaints, emergencies or operational hiccups without disruptionFull working rights in Australia without restrictionsFirst Aid certifiedValid QLD Driver's LicenseFluent in the English languageAvailability to work overnight across a 7-day rosterAbout usAs the world's largest family of luxury hotels, we take excellent pride in being genuine ambassadors of the InterContinental brand.
Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs.
Nestled in the heart of Brisbane's CBD, InterContinental Hotel Brisbane offers 319 spacious hotel rooms and suites, all day dining restaurant and lobby bar, outdoor pool, fitness centre and Club Lounge, all in a prime location above Queen Street Mall.
With over **** square meters of meeting and events spaces, InterContinental Brisbane offers versatile function rooms and a Grand Ballroom catering for up to **** guests.Worldwide accommodation and food & beverage discountsJoin IHG and grow your career across **** hotels globally
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📌 Duty Manager (Full Time) - Intercontinental Brisbane
🏢 InterContinental Hotels & Resorts
📍 Brisbane