Monday to Friday (9am - 5pm)Staff Discount on all ProductsParking Onsite and Close to Public TransportAbout UsHampers & Gifts Australia (HGA) is one of Australia's largest and most successful online gifting businesses, home to the much-loved brands The Hamper Emporium and Gifts Australia.
As part of Maggie Beer Holdings, we also manage the e-commerce operations for Maggie Beer Products.We are passionate about creating premium, innovative, and memorable food, beverage, and gifting experiences.
Our values guide everything we do - we are passionate, nimble, ambitious, inclusive, and community-focused.Learn more about our brands:• • • The OpportunityWe are seeking an experienced and people-focused Customer Service Representative, to join our small but high-performing Customer Service team.
Key Responsibilities• Lead and oversee the handling of inbound customer enquiries, ensuring timely, accurate and consistent responses to customers.
• Provide detailed and accurate information on products, promotions and pricing.
• Manage and respond to customer email, chat and phone enquiries, ensuring all correspondence is handled in line with service level expectations.
• Conduct outbound follow-up calls to proactively resolve outstanding customer enquiries (no sales).
• Process customer returns,



exchanges and refunds efficiently and accurately.
• Resolve customer complaints and escalations with professionalism, empathy and urgency.About YouTo be successful in this role, you will bring:• Strong computer literacy and systems capability, with confidence navigating multiple platforms simultaneously.
• Experience using customer service and e-commerce systems such as Gorgias, Shopify and Zendesk will be highly regarded.
• Excellent verbal and written communication skills, enabling you to build strong rapport with customers over the phone and via digital channels.
• A results-driven approach with experience working to KPIs and service level agreements.
• A cooperative, positive and team-focused mindset, with a hands-on approach.What's in It for You?
• Work from home up to 2 days per week during non-peak periods (January-August)• Generous staff discount across HGA and Maggie Beer Products• Onsite parking and close proximity to Regents Park Station• 9:00am-5:00pm, Monday to Friday• A small, friendly, and experienced permanent team with a supportive cultureIf you're looking to lead a customer service team in a well-established, values-driven business with iconic Australian brands, we'd love to hear from you.

📌 Customer Service Representative (Sydney)
🏢 Maggie Beer Holdings
📍 Sydney