Functional Consultant - Dynamics 365 Customer EngagementShape practical solutions that solve meaningful customer challengesWork across discovery, design, delivery, and optimisationBuild trusted partnerships and deliver measurable business valueTurn complex business challenges into practical solutions that create lasting value.Join Fusion5 as a Functional Consultant and play a key role in shaping and delivering Microsoft Power Platform and Dynamics 365 Customer Engagement solutions that make a real difference for our clients.We have a very successful track record in delivering Microsoft solutions out of our award-winning practice, and we've been a member of the Microsoft Inner Circle since ****.
As part of the Inner Circle we're called upon to contribute to Microsoft's own business applications strategy and the aspects that impact partners like us.About youYou will love this role if you are someone who enjoys engaging and supporting customers, learning what drives their business success and using your insight to improve their service delivery, all whilst providing strong thought leadership as you help customers and team members achieve their goals.
It's a unique opportunity to support solutions that drive real change in our customers' businesses.We need a strong player who:Has experience in working in a professional services environmentIs engaging and able to collaborate with customers and team membersIs able to support fellow team membersCan provide informative, business-ready training for clientsHas the ability to work in a rapid paced environment, manage conflicting priorities and cope with a constantly changing landscapeHas a can-do attitude,



willingness to perform as part of a team and get things doneHas strong experience in Dynamics 365 and Power Platform.You will be energetic and have the following:1 – 2 years minimum experience in a similar client facing roleThe ability to communicate effectively at all levelsThe ability to address/rationalise application issues/priorities and understand the technologies supporting the applicationThe ability to provide application training, for both external and internal partiesThe ability to perform business analyst functions including developing user stories and related documentationThe ability to configure Power Platform and Dynamics 365 CE to an intermediate level including – form customisations, workflows, Power Automate, Power AppsThe ability to coalesce multiple requirements into a data model at a conceptual and logical levelA strong customer service focus with a penchant for learning.What's in it for you?"Go Beyond" isn't a marketing line at Fusion5, it's the standard we hold ourselves to.
It reflects how we bring together solutions, services, and capability to help clients realise their business vision, with AI as a strategic lever for meaningful transformation.At Fusion5, you'll have the autonomy to influence solution direction, the backing of an established trans-Tasman organisation, and the opportunity to work alongside people who care deeply about outcomes, accountability, and doing the right thing for clients.We're proud to be a diverse, inclusive, and forward-thinking employer, and we're committed to creating a workplace where our people feel engaged, challenged, supported, and successful.If you're a commercially aware, customer-focused consultant who enjoys connecting people, processes, and technology, we'd love to hear from you.
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📌 Functional Consultant - Dynamics 365 Customer Engagement (Sydney)
🏢 Fusion5
📍 Sydney