Lead.
Develop.
Improve.
Make a Difference.
Full-Time | 2-Year Contract | Ashfield, NSW Potential for Permanent Appointment
Ashfield Baptist Homes (ABH) is seeking an experienced and values-driven Community Care Manager to lead our growing Home and Community Care operations.
This is a senior operational leadership opportunity for an experienced aged care or community care professional who can combine people leadership, operational performance, clinical governance, quality and compliance to deliver exceptional outcomes for clients.
The position is initially offered as a two-year full-time contract, with the potential for the role to transition to a permanent position.
About The Role
As Community Care Manager, you will provide strategic and operational leadership across a range of community services, including:
Aged Care Volunteer Visitors Scheme (ACVVS)
You will lead a multidisciplinary team comprising Care Partners, Care Coordinators, Coordination staff, Support Workers and designated clinical staff, ensuring services are safe, responsive, person-centred and operationally sustainable.
Reporting to Executive Management, you will play a key role in strengthening service delivery, workforce capability, quality, governance and organisational performance.
Key Responsibilities:
Operational Leadership
Lead the day-to-day operations of Home and Community Care services
Provide clear direction, leadership and support to Care Coordinators, Coordinators, Support Workers and designated clinical staff
Drive performance across client experience, workforce effectiveness, quality, safety and operational outcomes
Monitor service activity, client hours, workforce utilisation and operational performance
Identify operational risks, trends and opportunities for improvement
Ensure services are responsive, reliable, efficient and financially sustainable
Client Experience & Service Delivery
Ensure client needs, goals, preferences and care plans are translated into coordinated and effective service delivery
Promote a strong person-centred culture focused on dignity, choice, independence and quality of life
Monitor client experience and respond effectively to feedback, complaints and emerging concerns
Ensure services are delivered consistently and in accordance with client expectations and organisational standards.
Quality, Governance & Compliance




Lead quality, governance, incident, complaint and continuous improvement activities across community programs
Ensure compliance with applicable legislation, funding requirements, professional standards, the Aged Care Quality Standards, Aged Care Act and organisational policies and procedures
Lead the clinical governance framework for Home Care
Ensure clinical services are delivered within appropriate professional scope of practice
Monitor compliance, identify gaps and implement corrective and preventative actions
Maintain a strong culture of accountability, risk management and continuous improvement.
People Leadership & Capability
Lead, develop and support a diverse community care workforce
Establish clear performance expectations and accountability
Oversee staff competency assessment, training, supervision and professional development
Build a positive, collaborative and high-performing team culture
Identify workforce capability requirements and support sustainable workforce planning
Lead teams through change while maintaining service quality and staff engagement.
Reporting & Performance
Provide clear, accurate and timely operational and performance reporting to Executive Management
Analyse workforce, client, service delivery, financial and quality data to support informed decision-makingTranslate operational data into practical improvement strategies
Contribute to strategic planning and the ongoing development of ABH's community care services
About You
You are an experienced operational leader who understands the realities of delivering high-quality community care and enjoys bringing people, performance and purpose together.
You are someone who:
Is confident leading teams across multiple functions and disciplines
Is decisive, fair and solutions-focused, particularly in challenging situations
Can balance client needs, workforce requirements, compliance and operational sustainability
Communicates confidently with clients, families,



employees, clinicians and senior stakeholders
Has strong commercial and operational awareness
Values governance, compliance and accountability — doing things properly rather than cutting corners
Can identify problems, make decisions and implement practical solutions
Builds trust while maintaining clear expectations and accountability
Is comfortable working in a fast-moving environment where priorities can change
Demonstrates genuine commitment to person-centred care and positive client outcomes.
What You'll Bring
Minimum 5 years' experience in aged care, community care or a related health/community services environment
Demonstrated experience leading client services and operational teams
Robust understanding of aged care legislation, compliance and quality requirements
Demonstrated understanding of Support at Home and contemporary community care models
Experience in quality, governance, incident and complaint management
Demonstrated experience in workforce leadership, performance management and staff development
Strong written and verbal communication skills
Ability to analyse operational information, identify risks and drive improvement
Current National Police Check
Willingness to obtain a Working with Children Check, if required
Right to work in Australia.
Relevant tertiary qualification in aged care, health, nursing, community services, management or a related discipline
Clinical qualification or experience in clinical governance
Experience working across multiple community care funding programs
Experience leading organisational change and continuous improvement initiatives.
Why Join Ashfield Baptist Homes?
Ashfield Baptist Homes is a not-for-profit organisation committed to making a positive difference to people in need through care based on Christian principles.
Our work is guided by:
Excellence | Respect | Compassion | Integrity | Stewardship
This is an opportunity to join an organisation that is continuing to strengthen and grow its community care services and to play a key leadership role in shaping the future of Home and Community Care at ABH.
Employment: Full-Time
Contract: 2 years, with potential for permanent appointment
Location: Ashfield, NSW
For further information: Margaret Pistevos
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📌 Community Care Manager (Sydney)
🏢 Ashfield Baptist Homes
📍 Sydney