Turn customer data into commercial outcomes for some of Australia's best-known brands.
Our client is a customer growth partner.
They help businesses use their customer data to make smarter decisions, create better experiences and get stronger commercial results.
Much of their work today is in CRM, lifecycle marketing, retention and marketing automation.
They're now moving further into Customer Decision Intelligence, helping clients connect their data, decision-making and activation so they can act with more confidence.
This role sits right in the middle of that change.
The role
You'll own the day-to-day relationships across a portfolio of key client accounts.
You'll be the link between your clients and our clients' data, campaign and delivery teams.
You'll take customer data, campaign performance and each client's commercial priorities and turn them into clear recommendations, then make sure the work gets delivered.
The role is about two-thirds data-led account and program management and one-third lifecycle marketing delivery.
What you'll do
Manage relationships with client stakeholders across marketing, data, digital, operations and leadership
Run internal meetings, status updates and client communications, and support senior client presentations
Coordinate data-led CRM and engagement programs
Interpret campaign performance and customer behaviour, and present insights and next steps to clients
Look after data quality and integrity:



spot issues and inconsistencies early, validate audiences and QA campaigns
Help manage lifecycle programs across acquisition, onboarding, nurture, retention, reactivation and advocacy
Brief internal teams clearly and manage timelines, dependencies and risks
Use the data to find growth opportunities and help clients prioritise by commercial value
About you
3–6 years in account management or client services, ideally in a CRM, data, martech or marketing agency or consultancy
Confident managing several clients and cross-functional stakeholders at the same time
Comfortable with customer data and campaign data
A solid grasp of CRM and lifecycle marketing principles
Experience preparing client-facing performance reports and recommendations
Highly organised and detail-focused, with a hands-on approach to getting things done
Curious about data, automation and AI
Bonus points for
Experience with CRM platforms, CDPs, marketing automation tools or dashboards
Clients in health, retail, quick food, travel, loyalty, membership or multi-site businesses
Experience working alongside data teams
Why join
A lean, collaborative team where your work is visible and makes a difference
Real influence with clients.
You'll be a trusted advisor, not someone who just passes messages along
A front-row seat as the business grows into decision intelligence and AI-enabled customer engagement
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📌 Senior Account Manager (Brisbane)
🏢 People4U
📍 Brisbane