- Meet and greet all guests at the front desk.
Process check-ins and check-outs, assign rooms, and handle payments.
Manage hotel reservations via phone and email.
Maintain the lobby area at all times.
Attend to all guest requests while on duty.
Assist the duty manager with guest services during your shift.
Learn essential brand information and present it to guests when needed.
Answer guest queries and provide suggestions for the local area.
Handle guest complaints promptly and efficiently, ensuring guest satisfaction.
Coordinate with housekeeping to ensure rooms are ready for guests upon check-in.
Monitor room availability and manage overbooking situations.
Maintain accurate guest records and update information in the system as needed.
Provide concierge services, including arranging transportation, booking tours, and making restaurant reservations.
Ensure compliance with all health and safety regulations.
Conduct end-of-shift reports and balance the cash drawer.
Train and assist recent front desk staff as needed.

📌 Guest Service Agent (Adelaide)
🏢 Quest King William South
📍 Adelaide