Job Title: Customer Service SpecialistJob DescriptionJoin a respected Federal Government department that plays a key role in shaping Australia's financial wellbeing.Customer Service Specialist 100% Work From Home | Permanent Full-TimeComfortable with people.
At ease with money.
Monday to Friday, from home.
This role is a great fit if you've got solid work experience behind you and you're comfortable having conversations about money.
You don't need a contact centre background - just a track record of showing up, following process, and handling whatever comes your way with a level head.
If you've come from banking, insurance, accounting, retail finance, government, or any customer-facing role where accuracy and doing right by people mattered - we'd love to hear from you.
You'll be supporting Australians with financial and government enquiries on a busy inbound queue, working within clear scripts and compliance guidelines.
The calls vary - some straightforward, some sensitive - but the expectation is the same: accurate, empathetic, professional, every time.What You'll Be DoingHigh-volume inbound calls - financial and government mattersStrict script and compliance adherenceApplying financial literacy to guide customers clearly and accuratelyMaintaining professionalism across a range of conversation typesThe Details$*****/hr + Super + Incentives - with pay increases as you expand across business lines100% permanent Work From HomeMonday-Friday only | 7.6hr shifts with rotating start times between 7am-12pm AESTEquipment provided (Melbourne CBD collection required)Multiple intake dates across June and July **** - security clearance can take up to a month once submittedWhat You BringProfessional experience in a role where accuracy, compliance, or financial concepts matteredComfort working within scripted, process-driven environmentsA solid grasp of financial concepts - numbers shouldn't faze youStrong communication, composure, and attention to detailReliable home internet (min. 50Mbps / 20Mbps) and a private workspaceRequirementsAustralian Citizenship requiredWithin 50km of Melbourne CBDPolice and Government Security checksApplicants must be 18+, hold Australian Citizenship, and be able to complete all required Police and Government Security checks.Why ConcentrixConcentrix is a global leader in customer experience with long-standing client partnerships.
This isn't just a stable role - it's work that makes a real difference.
Every call supports Australians accessing essential services, and your contribution is seen and valued from day one.
Career growth based on passion and aptitude - transparent pathways, real stretch opportunities.
20,000+ LinkedIn Learning courses, all access, plus Concentrix University.
24/7 wellbeing support via Sonder - physical health, mental wellbeing, safety, and personal needs.
Empathetic, accessible leaders invested in your success - removing barriers, not adding them.
Incentives, bonuses, and everyday recognition - your contribution is seen and valued.
Confident from day one with thorough onboarding and support that keeps going.MissionHi, we're Concentrix.




We're a global technology and services leader that powers the brands of the future.
We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries.Company OverviewWe power the brands of the future.
Some call us a global technology and services leader.
But we're so much more.
Human-centered, tech-powered, intelligence fuelled.
Every day we're busy helping over **** of the world's best brands solve their toughest business challenges.
Whether it's designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue.
We've got them covered.
But how?
We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale.
We're the strategic thinkers who design brand-defining experiences.
The technologists & engineers who build smarter solutions.
And the operational experts who run it all and make it work seamlessly.
By integrating strategy & design with data & analytics, enterprise technology, and digital operations.
You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future.
Experience the power of Concentrix.Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.
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📌 Customer Service Specialist (Melbourne)
🏢 Concentrix Services
📍 Melbourne