The OpportunityTwinGlaze have an exciting opportunity for a Client Administration professional to join our growing team in Tullamarine, Melbourne.Experiencing strong strategic growth, the operations team require a key addition to their team with a can-do attitude while possessing a strong background in all aspects of client & field administration.
The right applicant will be a valuable communicator and problem solver with a proven background in organisational discipline in utilising CRM's to further improve client service delivery.
This Client admin/scheduler role will draw on your all aspects of your administration and scheduling skills.
Key Responsibilities • Overall management of all installation and field services scheduling • Ensuring that effective and efficient run schedules are produced for Installation and field service technicians• Ensuring timely control and consistency of field service schedules• Guide technicians on priorities when necessary• Manage competing priorities and ensure changes in booking systems are constantly updated on CRM• Liaising with clients and ensuring timely update schedule communications • Answering client services phone queries and emails• Update clients on job status in a timely manner• Assigning work to sub-contractors• Updating CRM on job completions and progress payments• Provide performance reports and KPI targets to Operations Manager and Field services manager.
• General administrative tasks as requiredTo be successful in this role you will have the following key attributes:• Previous administration and scheduling experience within the building industry • Demonstrate strong verbal & written communication skills• Excellent attention to detail, accuracy & time management.
• Experience with Outlook, Excel, Word and Xero.
• Motivated to learn & self-develop• Punctual, reliable & team orientated.