Hurstville, Full Time, Automotive
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Experienced Service Manager or 2IC looking to step up?
Stable dealership with long-term staff and loyal clients
Drive your career forward with Hurstville Toyota
Hurstville Toyota is looking for an experienced and motivated Service Manager to lead our busy Service Department and play a key role in the continued success of the dealership.
This is an opportunity for an established Service Manager to step into a well-supported leadership role, or for an experienced 2IC or Senior Service Advisor who is ready to take the next step and prove themselves in a Service Manager position.
We're looking for someone who understands that a great Service Department is built around people, customer experience and performance.
About the Role
As Service Manager, you'll take ownership of the day-to-day operation of the Service Department, ensuring our customers receive an exceptional experience while the team operates efficiently and profitably.
You'll be responsible for:
Leading, coaching and developing the Service Department team
Managing daily workshop and service operations
Driving customer satisfaction and retention
Monitoring departmental performance, productivity and profitability
Managing workflow, bookings and capacity
Ensuring manufacturer and dealership standards are consistently met
Maintaining strong relationships with customers and resolving issues professionally
Working closely with the Dealer Principal, management and other departments
Ensuring high standards of Health & Safety, compliance and processes
Identifying opportunities to improve processes, efficiency and customer experience




About You
We're looking for an automotive professional who combines strong leadership with a genuine customer focus.
You'll ideally have previous experience as a Service Manager, however, we're also very interested in hearing from experienced 2ICs and Senior Service Advisors who are ready to step up.
You'll bring:
Strong automotive dealership service experience
Proven leadership or team coordination experience
Excellent customer service and communication skills
Strong commercial awareness and understanding of service KPIs
The ability to lead, motivate and hold a team accountable
Excellent organisational and problem-solving skills
A qualified and hands-on approach
Confidence managing challenging customer situations
A genuine desire to develop people and improve performance
Most importantly, you'll be someone who leads from the front, builds strong relationships and takes pride in delivering a high-performing Service Department.
This is a fantastic opportunity to join an established Toyota dealership and take ownership of an important part of the business.
You'll have the opportunity to
Lead and develop an experienced Service team
Make a genuine impact on departmental performance
Build on your existing automotive leadership experience
Step up into management with the support of an established dealership
Develop your career within a respected automotive environment
Work in a role where your ideas and leadership will be valued
Ready to step up?
If you're an experienced Service Manager, or a Senior Service Advisor / 2IC ready for your next challenge, we'd like to hear from you.
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📌 Automotive Service Manager (Sydney)
🏢 Hurstville Toyota
📍 Sydney