Practice Manager | Key Health Medical CentresLead the Team.
Run the Practice.
Make a Difference.Key Health Medical Centres is seeking an experienced and people-focused Practice Manager to join our team in St Leonards.This is a key leadership role for someone who knows medical practice operations, enjoys developing people, and takes pride in delivering an exceptional experience for both patients and clinicians.You'll work closely with the Group Practice Manager, Senior Doctors, and Directors to ensure the clinic runs smoothly, efficiently, and to a high standard.About the RoleAs Practice Manager, you'll take ownership of the day-to-day operations of the practice, leading the reception and nursing teams while supporting doctors, specialists, registrars, and allied health professionals.You'll be hands-on, visible, and responsible for creating a positive team environment while ensuring the practice meets its operational, compliance, and service standards.Key ResponsibilitiesLead, coach, and develop the reception and nursing teamsRecruit, onboard, train, and support new team membersOversee daily reception and clinic operationsCoordinate the induction of doctors, registrarsAct as the key point of contact for staff and patient queries and complaintsMonitor and drive practice KPIs and business performanceManage staff rostering to ensure appropriate clinic coverageReview and improve systems and processes across the practiceMaintain high standards of patient service and clinical supportManage risk, confidentiality,



and practice compliance requirementsOversee medical software and electronic systemsComplete banking reconciliations and accounts reportingWork closely with the Group Practice Manager and Senior Doctors on practice performance and improvementAbout YouYou're an experienced medical practice professional who enjoys leading people and keeping busy practices running smoothly.You'll bring:Minimum 12 months' experience as a Senior Medical ReceptionistPrevious people management or team leadership experienceStrong knowledge of medical practice operationsExperience with Best Practice or similar medical softwareGood understanding of Medicare, private health, billing, and out-of-pocket feesStrong leadership and communication skillsExcellent organisation and time managementAbility to manage competing priorities and solve problems quicklyA patient-first approach with strong customer service skillsConfidence working with doctors, clinical teams, patients, and external stakeholdersWhy Join Key Health?
Full-time position, Monday to Friday, 5 days a weekWalking distance to St Leonards train stationJoin a growing and modern healthcare organisationLead a supportive and high-performing practice teamWork closely and collaboratively with Senior Management and Senior DoctorsOpportunity to shape systems, processes, and practice performanceCareer development opportunities across the Key Health networkSupportive and cooperative working environmentKey Health is an equal opportunity employer and welcomes applications from people of all backgrounds,experiencesand identities.Prospective candidates willbe requiredto provide proof of legal work rights and may berequiredto undertake relevant, role-appropriate pre-employment screening.If you require any reasonable adjustments toparticipatein the recruitment process at any stage, please let us know.
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📌 Practice Manager (Victoria)
🏢 KG Talent
📍 Victoria